• End to end responsible from Salesforce CRM projects with local and global companies in various sectors.• Collaborate with clients to identify, define and model business needs and to analyze functional and technical requirements. • Gather requirements from clients and successfully transfer those needs to developers in order to build a smoother and user friendly CRM.• Work with IT teams to elicit business requirements, develop user stories and define acceptance criteria. • Managing and tracking the development process of client requirenments.• Recommend operational improvements based on tracking and analysis.• Execute test plans and organize UATs.• Lead and/or participate in IT projects.• Involved in the implementation between SAP and Salesforce integration process.

• All administrative functions including;- user maintenance, modification of page layouts,- generation of reports and dashboards, creation of new fields,- building workflows, validation rules, formula operators, e-mail templates and alerts,- managing users, data, and security,- and other standart adminstirative functions.

◦ Determination and preparation of contract terms in corporate agreements. ◦ Use of tools related Supply Chain in SAP.◦ Planning and monitoring of the procurement process from beginning to end. ◦ Reinforcing technical information about exterior and glass materials.◦ Compilation and analysis of relevant data in Excel spreadsheet.

• Successfully management of relationships in order to meet customers and business needs.• Tracking customer issues for providing necessary information to the relevant functions.• Consultancy service for new and existing clients.• All corporate support services regarding Information Technologies.

◦ Sharing ideas and opinions about active advertising activities. ◦ Compilation of selected products for commercials.◦ Content research for social media.◦ Tracking agenda for social media.◦ Market research for advertising collaborations and agreements.◦ Working on PR works for company products in series, films and catalogs.