I was resposible for all the services we offer to our customers to provide customer success.• Providing help and advice to customers using our services• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service managers• Handling customer complaints or any major incidents• Analysing statistics or other data to determine the level of customer service our organization is providing• Writing… Show more I was resposible for all the services we offer to our customers to provide customer success.• Providing help and advice to customers using our services• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service managers• Handling customer complaints or any major incidents• Analysing statistics or other data to determine the level of customer service our organization is providing• Writing reports analysing the customer service that our organization provides• Developing feedback or complaints procedures for customers to use• Improving customer service procedures, policies and standards• Meeting with other managers to discuss possible improvements to customer service• Involvement in staff recruitment and appraisals• Training staff to deliver a high standard of customer service• Leading a team of customer service staff Show less

I was responsible for all development activities in Development Center. There were three different activity scopes in Development Center:1. ERP (Oracle eBusiness Suite) Related Developments2. Product Development3. Developing Middleware (J2EE, .NET, SOA, BPM, etc.) Applications• Simulating hiring, career plans, training as well as performance reviews for software development teams.• Providing employee coaching, mentoring, development and team building.• Head… Show more I was responsible for all development activities in Development Center. There were three different activity scopes in Development Center:1. ERP (Oracle eBusiness Suite) Related Developments2. Product Development3. Developing Middleware (J2EE, .NET, SOA, BPM, etc.) Applications• Simulating hiring, career plans, training as well as performance reviews for software development teams.• Providing employee coaching, mentoring, development and team building.• Head responsibility to analyze, design, develop and support all software application systems.• Participating actively in Scrum software development process as Scrum Master.• Providing leadership, management and technical vision to entire development team.• Developing and implementing software development plans appropriately.• Managing all software development schedules, budget and resource allocation.• Assisting software development team to attain optimal team performance through removing technical impediments.• Helping improve team processes and handle resource tribulations if any.• Interacting with different members to ensure successful delivery of each sprint iteration and product release. Show less

I was responsible for development and DBA teams in the managed services organization.• Visiting to clients for project briefing, consultation, installation and closeout reviews• Helping out in managing customer demands to ensure maximum satisfaction, and to maintain quality over quantity• Supervising activities between internal and external resources, and facilitating smooth workflow for service delivery• Being up to date with current field practices to enhance service… Show more I was responsible for development and DBA teams in the managed services organization.• Visiting to clients for project briefing, consultation, installation and closeout reviews• Helping out in managing customer demands to ensure maximum satisfaction, and to maintain quality over quantity• Supervising activities between internal and external resources, and facilitating smooth workflow for service delivery• Being up to date with current field practices to enhance service standards and delivery• Remaining knowledgeable of current technology and carrying out research to identify new trends that can be used to achieve maximum results• Motivating and inspiring team members• Coaching and helping team members• Facilitating problem solving and collaboration• Maintaining healthy group dynamics• Ensuring that the team members have the necessary education and training to effectively participate on the team• Encouraging creativity, risk-taking, and constant improvement• Recognizing and celebrating team and team member accomplishments and exceptional performance• Providing status reporting of team activities• Serving as a focal point to communicate and resolve interface and integration issues with other teams• Escalating issues which cannot be resolved by the team• Providing guidance to the team based on management direction Show less

• Providing encouragement to team members, including communicating team goals and identifying areas for new training or skill checks• Assisting management with hiring processes and new team member training• Answering team member questions, helping with team member problems, and oversees team member work for quality and guideline compliance• Communicating deadlines and project goals to team members• Developing strategies to promote team member adherence to company regulations and… Show more • Providing encouragement to team members, including communicating team goals and identifying areas for new training or skill checks• Assisting management with hiring processes and new team member training• Answering team member questions, helping with team member problems, and oversees team member work for quality and guideline compliance• Communicating deadlines and project goals to team members• Developing strategies to promote team member adherence to company regulations and performance goals• Conducting team meetings to update members on best practices and continuing expectations• Generating and sharing comprehensive and detailed reports about team performance, mission-related objectives, and deadlines• Providing quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints Show less

As a developer;• Communicating extensively with internal customers• Analysing existing systems and business models• Identifying options for potential solutions and assessing them for both technical and business suitability• Establishing a detailed program specification through discussion with customers• Clarifying what actions the program is intended to perform• Breaking down program specification into its simplest elements and translating this logic into a programming… Show more As a developer;• Communicating extensively with internal customers• Analysing existing systems and business models• Identifying options for potential solutions and assessing them for both technical and business suitability• Establishing a detailed program specification through discussion with customers• Clarifying what actions the program is intended to perform• Breaking down program specification into its simplest elements and translating this logic into a programming language• Devising possible solutions to anticipated problems• Working as part of a team, which may be established purely for a particular project to rite a specific section of the program• Combining all elements of the program design and testing it• Testing sample data-sets to check that output from the program works as intended• Conducting testing and installing the program into production• Reacting to problems and correcting the program as necessary• Evaluating and increasing the program's effectiveness• Adapting the program to new requirements, as necessary• Conducting user-acceptance testing to ensure the program can be used easily, quickly and accurately• Consulting manuals, periodicals and technical reports to learn new ways to develop programs and maintain existing skills and knowledge• Updating, repairing, modifying and developing existing software and generic applicationsAs a DBA;• Monitoring performance and managing parameters to provide fast responses to front-end users• Installing and testing new versions of the RDBMS• Maintaining data standards• Controlling access permissions and privileges• Developing, managing and testing back-up and recovery plans• Ensuring that storage and archiving procedures are functioning correctly• Capacity planning• Communicating regularly with technical, applications and operational staff to ensure database integrity and security Show less