Oscar Zamarron Email & Phone Number

Conduct quality review of analysts’ work to ensure adherence to regulatory guidelines and quality standards.Oversee hiring, daily activities, coaching, evaluating, and counseling of the team members.Propose improvements and maintain FID policies and procedures.Set and monitor departmental goals and productivity benchmarks.Participate in job specific training and other Bank training programs.Approve escalations, RFIs and waivers for cases submitted by staff.

Mcallen, Texas, United States

Applied advanced knowledge of BSA/AML regulationsInvestigated and monitored customer transactions and behaviors using automated systems and reports.Escalated potential suspicious activities to management.Provided guidance and training to new FID analysts.

Mcallen, Texas, United States

Conducted transaction monitoring analysis on accounts with unusual or suspicious activity.Prepared written summaries of findings in line with BSA guidelines.Completed assigned alerts ahead of deadlines and assisted other analysts.Collaborated with other business lines to address BSA and fraud-related issues.

Mcallen, Texas, United States

Collected payments, issued receipts, and secured funds from citizens.Responded to customer queries regarding city-related accounts.Reviewed and analyzed written records and reports.

Identified sales opportunities and recommended bank services and products.Consistently exceeded monthly sales quotas while delivering exceptional customer service.Managed safe deposit, vault, ATM processing, foreign currency, and night drop tasks.

Assisted an average of 40 customers daily in product selection and recommendations.Achieved 120% of sales goals for an entire fiscal year.Enhanced revenue and customer loyalty by 30% through Spanish-speaking assistance.

Maintained accurate cash box balances with detailed record-keepingAssisted customers with checking & savings accounts, personal loans, and credit cards.Ensured high customer satisfaction with patience and a positive attitude.