* Responsible for all post-sale teams globally (CSMs, PS, Tech Support, Tech Enablement). * Hired >60 in 18 months, with three layers of management* 130+ NDR, 95% CSAT* Implemented a structured onboarding and implementation program for new customers* Rolled out CS playbooks, online technical enablement, customer growth program, usage and health dashboards as well as renewal forecasts for BOD visibility

Joined early while the product was in beta.* Hired and led all the post-sale teams globally (Technical CSM, Support, Services) from the ground up* Hired and coached first and second line managers and team leads* Designed the customer onboarding journey, including structured implementation packages that align with business outcomes* Implemented CSM playbooks that focus on value selling and adoption* Built a top-notch follow-the-sun support organization with multiple tiers* Was also responsible for sales operations, security and compliance during the early years* NDR > 150%, GR~95%, virtually zero employee attrition. Successful 'land and expand' of both global enterprise customers and SMBs

Joined at an early stage shortly after the company acquired our first few beta customers.* Hired and led all pre and post sales teams (BDRs, AEs, SEs, CSMs, Support, PS Services, Technical Enablement)* Onboarded and supported ~300 customers globally, both high-touch enterprise and low-touch SMB.* Responsible for sales operations, and compliance (ISO27001) * Worked closely with the CEO and BOD on strategy, funding and operations.

Joined as the first GTM employee to establish the US operations* Responsible for all beta POCs and customers* Helped shape the product and build all GTM functions (Customer Success, Sales, Marketing). * Led the Customer Success team while working closely with engineering to implement the product and support enterprise customers* Worked closely with the leadership team on the company strategy and product roadmap