Paul Nicolas Baena Email & Phone Number

Bais City, Central Visayas, Ph

Remote

• Edits titles and descriptions for sales, deals, and promotions with meticulous attention to detail.• Verifies accuracy of discounts and clearance prices by conducting web research for up-to-date information.• Optimizes content for various web platforms, enhancing visibility and engagement through strategic editing techniques.

Dumaguete, Central Visayas, Philippines

• Offered exceptional customer service through live chat support.• Delivered accurate and pertinent information to address customer inquiries.• Provided thoughtful suggestions and efficient solutions to enhance customer satisfaction.

Bais, Central Visayas, Philippines

• Taught fundamental IT topics to students in food technology, electrical, electronics, computer technology, and automotive.• Customized curriculum for diverse technical disciplines.• Fostered interactive learning and engagement.

Dumaguete, Central Visayas, Philippines

Back Office Support:• Reviewed and processed paychecks, timesheets, and bank transactions.• Approved/rejected requirements with precision and compliance.Live Chat Specialist:• Addressed customer queries on account status, cash advances, and app information.• Guided users through account setup for an improved experience.

Bais, Central Visayas, Philippines

• Supported the Public Information Office (PIO) department head in administrative tasks.• Composed proposal letters and other official letters and managed queries on the official PIO Facebook page.• Created engaging digital content for social media, enhancing the department and the LGU's online presence.

• Edited and refined diverse educational materials for accuracy and clarity.• Corrected word/term usage, spelling, punctuation errors, and factual inaccuracies.• Collaborated with subject matter experts, raising queries and offering constructive suggestions.• Ensured content adherence to style guides and maintained high grammatical and factual accuracy standards.

• Performed level-two copyediting for diverse manuscripts in medical, technical, pharmaceutical, hospitality management, humanities, and general education.• Conducted thorough reviews, addressing inconsistencies, errors, and inaccuracies.• Applied precise corrections and collaborated with authors to enhance document quality.

Remote

• Edited diverse manuscripts (medical, technical, humanities).• Ensured error-free content through meticulous review.• Applied line editing for enhanced style and clarity.• Engaged with authors, raising queries and providing feedback.

• Enhanced property managers' video content for YouTube and Google+.• Transcribed inspection videos and generated property condition reports.• Provided SEO services for improved online visibility.

• Meticulously proofread documents post-copy editing, correcting errors and ensuring clarity.• Identified and rectified missed errors, unnecessary edits, and changes impacting author intent.• Proactively communicated queries to maintain accuracy in the final output.

Dumaguete, Central Visayas, Philippines

• Reviewed and corrected manuscripts using MS Track Changes.• Evaluated language editors for quality and productivity.• Produced monthly feedback reports.• Conducted coaching for underperforming editors.