Nelson Ho Email & Phone Number

Los Angeles, California, Us

Details forthcoming.

San Francisco, Ca, Us

Developed and led the strategic global functions surrounding fraud prevention, trust & safety, online payments, and customer support focusing on process improvement, automation, and leadership, which resulted in increased customer trust, enhanced payment conversion, and a decrease in fraud.

Principal Consultant providing consulting services in the development of card-not-present fraud, online payments, vendor contract negotiations, and chargeback management strategies to optimize business and technology processes focusing on analytics and automated detection, while ensuring customer engagement and maximizing revenue.

Denver, Colorado, Us

Designed and managed the strategic vision of the Anti-Money Laundering (AML) and Fraud Management Program, which resulted in increase efficiency of fraud prevention and customer engagement.

San Mateo, Ca, Us

Developed the strategic global fraud vision focusing on automation, data intelligence, and machine learning to reduce the reliance of manual processes and increased fraud detection accuracy. Additionally, developed the payment strategy to increase customer conversion and payment efficiencies.

Redmond, Wa, Us

The MRC's regional boards are designed to address the emerging risks and the questions of its contingency within their respective geographic areas. MRC's membership brings together a group of senior professionals from key online and multi-channel merchants, solution providers, law enforcement agencies, issuers and credit card brands, all committed to making ecommerce more safe, efficient and profitable. Members of the MRC Advisory Boards represent a broad cross-section of its members.

Redmond, Washington, Us

Managed a successful launch of the Xbox One console and partnered with key stakeholders to transition the Xbox Fraud Team to a proactive risk strategy to increase customer engagement and manage risk.

Established in 2009 by MRC members as an affiliate group, the Gamer Safety Alliance (GSA) is a cross-company effort to break down traditional competitive barriers and share information and best practices within the computer and video game industry.

Redwood City, Ca, Us

As EA's first ever Fraud Manager, I established the Global Fraud Management Program, which effectively reduced fraud in EA's Digital Direct to Consumer business model that includes digital distribution of software, virtual goods, fictional currencies, and online subscriptions, while ensuring a positive customer experience. Additionally, co-founded and board-member of the Gamer Safety Alliance (GSA) which brought together multiple gaming companies to knowledge-share best practices, fraud trends, and fraud prevention techniques.

Redwood City, Ca, Us

Established and led the Online Readiness Group that bridged the communication gap between corporate groups and the game studios. Additionally, developed policies and procedures to ensure corporate compliance were being followed.

Worldwide, Oo

Assessed and conducted Contract Risk and Compliance inspections of Distributor and Embedded Software Licensing Agreements, Software Usage License Agreements, and Authorized Software Replicator Agreements. Was also responsible for engagement management, planning, and billing and managed professionals in building staff complement, training, and recruiting.

Redwood City, Ca, Us

Re-engineered controls to remove redundant and non key controls tested in year one Sarbanes-Oxley General Computer Controls testing. Managed contractors to perform SOX General Computer Controls testing by planning and organizing the testing schedule and became a communications bridge between IT and Business Owners to resolve gaps identified from previous testing.

Worldwide, Oo

Conducted IT audits of general computer controls related to information security, system operations, business continuity planning, application and database implementation and maintenance, and systems software, hardware and network support. Additionally, responsible for assessing, testing and documenting internal controls to establish compliance with Sarbanes-Oxley and developed Business Continuity Plans by facilitating meetings with clients and gathering and analyzing Risk Analysis, Business Impact Analysis and Work Recovery Planning information.

San Jose, Ca, Us

Responsible for monitoring and resolving server performance and network communications for all of Cisco’s engineering servers. Ensured data availability and business continuity operations for over 300+ servers in 45+ datacenters worldwide.