I graduated from Gateways Institute of Science and Technology with a degree in Computer Secretarial, and I have been working as a Technical Support Specialist at eBillity for over seven years. My core competencies include communication, customer support, and virtual assistance.In my current role, I answer inbound and outbound calls, lead product demos, answer support tickets, and coordinate with the development team. I also reach out to trial customers and follow up with developers and customers via email. I enjoy helping customers solve their problems and learn how to use eBillity's products effectively. I value teamwork, collaboration, and continuous learning, and I strive to bring diverse perspectives and experiences to the team.