Ohoud Alharbi Email and Phone Number

-Plan for continuous improvement of customer service-provided processes through continuous monitoring of performance and industry trends.-Oversee the implementation of operations according to the best developed practices and ensure that deadlines and standards are met.-Develop proposals for new projects, operational standards and customer service procedures based on their findings.-Delegate day to day support tasks to their staff and guide them through their values ​​by managing expectations, handling inquiries and assessing customer requirements.-Deal with escalated customer complaints or inquiries and issue assistance orders, or taking corrective action as needed.-Supervise the preparation of questionnaires to measure the level of customer satisfaction, the implementation of these questionnaires, and the collection of statistics on customer service.-Prepare various records and documents related to the customer service department and update them periodically according to work developments.-Prepare reports on the tasks carried out and direct them to managers for discussion and taking appropriate decisions.

-Supervise the performance of the daily operations of the branch and ensure their conformity with the approved policies and procedures manuals.-Supervise the distribution of work and burdens in the branch to the employees according to their efficiency to ensure the speed and quality of the services provided.-Follow up the commitment of the branch employees to perform operations according to the specified schedule and direct them to achieve operational efficiency. -Prepare annual performance appraisal reports for employees to take the necessary corrective actions. -Ensure optimal use of available resources such as devices to ensure that they are not used for other than the specified purposes.-Review the reports extracted through the system to ensure that the daily operations are carried out in accordance with the legal rules and procedures. -Study local market conditions and identify current and expected sales opportunities to prepare marketing plans.-Execute the marketing plan for the bank’s services, including marketing visits to customers, to efficiently achieve sales goals.-Attract new customers and maintain existing customers to ensure the success of specific marketing plans.-Advise on procedures and financial management and work on developing policies periodically in line with the work environment.-Follow-up up the achievement of the planned goals within the estimated budget and compare that with the actual achiever. -Submit periodic reports on the progress of work in the branch to the competent authorities and discuss them during periodic meetings.

-Oversee practices and strategies to carry out banking activities in a disciplined and consistent manner.-Supervise the mechanism of promoting various banking services to existing and potential customers.-Oversee the accurate and efficient collection of customer information, assess and meet customer needs, and educate the customer where appropriate.-Supervise bank sales in order to achieve financial goals and verify that the sale is closed professionally.-Maintain customer documents and update information in them while maintaining the confidentiality of the information inside.-Communicate with all employees in other branches of the bank and the support and control departments to coordinate operations and implement them with quality.-Maintain a level of professional awareness when dealing with clients based on the policies and procedures manual.

-Implement and process customer transactions directly in an efficient and timely manner while adhering to policies and procedures.-Answer questions related to the types of accounts and banking products and clarify them to customers.-Use the best methods of promoting the bank's products and services and identify their features for different customers in order to achieve the desired goals.-Ensure the validity of customers' signature on bank checks to ensure that the financial transaction is completed in the required manner.-Oversee the customer's banking transactions and verify that they are closed properly without any defect.-Provide support to bank customers in the event of fraud or theft attempts to their bank account.-Improve customers' banking experience with the bank by ensuring customers are promptly taken care of and all their challenges resolved without delay.-Maintain the confidentiality of customers' personal information and handle currencies, transactions and information in a responsible manner.-Submit complex customer complaints and challenges to the appropriate entities for effective resolution.-Provide assistance to all other employees of the bank to facilitate business for them to achieve operational efficiency.-Participate in marketing and awareness campaigns in the bank to improve the brand and attract new customers.-Apply a high level of compliance with all rules, regulations, instructions and internal conformity standards.

-Carry out banking activities in an efficient and timely manner while adhering to controls to ensure customer satisfaction.-Perform all ATM functions and refurbish and repair ATMs.-Conduct cash settlement checking, auditing and verifying any discrepancies in accordance with the Standard Operating Procedures Manual.-Manage a team of cashiers and support staff and distribute tasks to them according to their operational efficiency.-Develop a strong methodology for managing and training the work team to raise the level of their knowledge and develop their skills.-Review and arrange various bank agreements and provide appropriate recommendations to the management regarding them.-Pay attention to frauds, potential risks and deviations, and report them to ensure they are dealt with appropriately.-Know the problems, identify their root causes, and address them in a radical way to prevent their recurrence in the future.-Ensure the confidentiality of customer account data and information and ensure that it is not leaked.-Manage banking relationships to establish a strong network of clients while ensuring smooth operation.-Prepare weekly and monthly reports related to operations management activity for discussion during the annual meetings.