Leveraging a combination of design, AI and business consulting, A&MPLIFY helps clients accelerate top-line growth through the creation of new CX-led and loyalty experiences. Founded within Alvarez and Marsal, A&MPLIFY is comprised of seasoned digital talent and leaders from renowned consulting firms, digital agencies, and Fortune 500's. We create breakthrough growth by helping companies:​​-Create compelling customer-focused products and solutions that drive new top line growth​-Personalize commerce and loyalty programs and align them with optimized marketing strategies​-Enhance enterprise CX (systems and talent) that accelerate digital maturityCheck out what we're up to: https://a-mplify.com/

Collaborated with several external organizations as an MBA consultant in multidisciplinary teams, bringing in human-centered design expertise to develop new products and services:Increasing access to sanitation for 300M women (Aakar Innovations, India)• Assessed feminine hygiene market in rural and urban India for viability of new compostable sanitary napkin product• Redesigned business model to deliver unique customer value propositions through online and offline marketing channelsIncubating new generation of leaders across Sub-Saharan Africa (Ashesi University, Ghana)• Identified opportunities in tertiary education landscape for cross-university collaboration to address gaps in operating model and pedagogy• Delivered business plan for establishment of Center of Excellence for Innovation in Higher Education to scale Ashesi's unique liberal arts curriculumDesigning technologies to counter violent extremism (Dept. of State)• Evaluated applications of emerging technologies (AI, AR/VR, AV, etc.) to disrupt extremism pipeline• Created prototype of a virtual reality-based program for newly resettled immigrants and refugees for cultural immersionImproving health equity and access for Berkeley community (UC Berkeley School of Public Health)• Defined health needs for design of new community teaching kitchen and restaurant• Developed financial model to guide investment decisions and forecast returnsEstablishing B2B partnerships to improve brand equity (Course Hero)• Created strategic partnership framework to evaluate opportunities for growing edtech startup

• Partnered with a global toy manufacturer to develop new learning & development play products and experiences as part of a China growth and transformation strategy• Led market assessment on China’s food and beverage (F&B) sector to identify business opportunities for IDEO and F&B clients

Strategic Analysis & Implementation• Implemented $4B enterprise sales channel optimization strategy for national telecom company. Identified and eliminated bottlenecks in sales process to reduce lead time by 30% and realigned compensation structure. Collaborated with design, product, and engineering teams to roll out new sales platform for over 2,000 agents.• Transformed customer service operations for major B2B wireline carrier. Analyzed work distribution and productivity data to optimize workloads across 2,500 engineers, leading to 28% reduction in work ticket backlog, 45% increase in schedule compliance, and $21.5M in cost savings.New Product & Service Introduction• Led operational readiness trial for launch of new product across 5 regional markets for cable TV company. Coordinated with over 10 cross-functional teams to onboard trial participants, collect pain points, and resolve technical issues. Product launched nationally and grew client revenue by $246M and reduced costs by $403M.• Expanded delivery of learning products to over 250,000 customers for investment professional association. Assessed customer needs to define functional requirements for development of web-based learning portal with UI/UX teams, significantly increasing online sales, traffic, and engagement.• Prototyped job training delivery model for Ashoka, social entrepreneurship accelerator. Gathered user feedback to create a blended learning program, connecting private and social sector organizations for professional development.Leadership & Team Development• Managed 5 business analysts in a pro-bono consulting engagement with a Baltimore charter school. Assessed viability of school expansion, and delivered 7-year strategic growth plan and financial projection model to forecast staff hiring needs and operational expenses. Created automated dashboard with data analytics on key performance metrics.

Learning & Development• Designed and developed interactive 4-hour online course for over 7,000 KIPP students nationwide on college and career readiness skills as part the KIPP Through College missionHuman Capital Management• Developed change management plan for a supply chain transformation effort with the Department of Defense. Drove user adoption of new supply chain management software for 500 end users across 3 continents, allowing agency to better track and transport mission-critical supplies and equipment to troops.

• Led business development efforts to recruit and convert over 30 international and local NGOs, non-profits, and social enterprises to Kiva partners, resulting in acquisition of over 150 new customers.• Conducted in-person borrower audits for loan portfolio of $108,000 and reported on social impact of loans, which was published in the Huffington Post to raise additional capital from lenders worldwide