Oscar Hernández Mendoza Email & Phone Number

Cork, County Cork, Ireland

• Manual testing: I perform manual localization testing on under-development builds for a variety of software devices. • Localization and functionality QA: I verify that the terminology and style used in print documents and hardware items match to the one used in such builds. Additionally, I am constantly on the lookout for areas of improvement to be implemented to the source code. • Cross-functionally collaboration: besides reporting flaws for the Spanish Latin America version of the builds, I work closely with engineering teams from different languages and project management teams to identify possible threats in other language versions. After changes to the build are implemented, I run another test on the newer build to verify that changes are suitable and no regression is present.

Ciudad De México, México

• Team Development: I was responsible for leading a team of twenty people. I worked closely with them so I could provide them with the useful tools I had developed as a claims examiner. Provided feedback about areas of opportunity and organized sessions about updates and improvements in our processes. I developed programs and initiatives to improve relationships among the employees.• Career Path Development: I attended and followed employee’s career path from their recruitment and selection process, hiring, performance and eventual exit from the company. I provided personal coaching sessions with my teammates to evaluate the opportunity for a promotion. • Team Management: I monitored the schedule of my teammates and kept track of any incidents for their payroll.• Inventory management: Ensured that the claims due on a specific day were completed on time, assigned the claims equitably among the employees and verified the workflow was adequate throughout the day.

Mexico City Metropolitan Area

• Processing of Claims: When the cardholders of a recognized bank in the US submitted a claim for a benefit on their card, as a claims examiner, I reviewed the documentation they provided, contacted the cardholder to provide an update on their claim and ultimately approved them, given all the terms and conditions were met.• Compliance with Policies and Regulations: Committed to comply with all company policies and procedures, proactively protecting confidentiality of client and company information.• Exceeded Metrics Target: Constantly outperformed in all duties set for a claims examiner.• Process Innovation: I identified areas of improvement in the reviewing of documents, the processing of claims and the methods for contacting the cardholders.• Translation of Specialized Fields: I provided Spanish-to-English translations within the technical, legal and marketing fields.

Mexico City, Mexico

• Confidentiality Compliance: Committed to adhering to all privacy and confidentiality guidelines as mandated by relevant State and Federal Laws, including the Health Insurance Portability and Accountability Act (HIPAA) and the Family Educational Rights and Privacy Act (FERPA).• Interpretation of Specialized Fields: I analyze and transfer the speech, terminology and non-verbal communication expressed by the participants from English to Spanish and vice versa within the medical, legal, educational and social services fields.• Call Collaboration: I guide the participants throughout the Over-the-Phone Interpreting and Video Remote Interpreting (VRI), maintaining a professional behavior and accuracy in the speech transfer.• Professional Image: During a VRI, I keep a professional presentation for the VRIs, to efficiently bridge the gap between the client and the Limited English Proficiency (LEP).

Mexico City, Mexico

• Confidentiality Compliance: Committed to adhering to all privacy and confidentiality guidelines set by the company.• Videogames Testing: I was responsible for verifying that the Latin American Spanish and French versions of the projects were running without any technical bug, or any grammatical or misspelling errors.• Feedback and Communication: I reported any relevant error to the development team, explained what my findings were and the best options to tackle the situations and get to a solution.• Translation of Scripts: For the projects that included a dubbed version of the dialogs, I was responsible for ensuring that the translation was adequate, and that the terminology, formality degree and custom style remained unchanged throughout the whole script.• Assistance in Recordings: Once the scripts were ready, I assisted the voice actor and the audio engineer in recording the dubbed version of the projects.

Mexico City, Mexico

• Quality Compliance: I provided technical assistance to Canadian customers through incoming calls and emails, and I was committed to provide the best customer experience while always adhering to the quality guidelines set by the company.• Call Control: Call communication was leaded in French and I was responsible for identifying and addressing the customer’s need, making appointments for a technical assessment or providing information about the warranty of the products.• Professionalism through Emails: Email communication was leaded primarily in English and I was responsible for providing support with professionalism and without any grammatical or misspelling error.

Mexico City, Mexico

• Strategic planning of French as a foreign language for teenagers, developing one-on-one programs and initiatives to improve their language acquisition.

Bachelor'S Degree, Language Interpretation And Translation, 9.6

• Working pair of languages: EN<>ES, FR<>ES. • Practice of a wide range of specialized translation fields: literary, technical, medical.

Engineer'S Degree, Mechatronics

Middle School Diploma, Telecommunications Technology/Technician, 9.8