Oscar Hernández Mendoza Email & Phone Number

Cork, County Cork, Ireland

• Manual testing: I perform manual localization testing on under-development builds for a variety of software devices.
• Localization and functionality QA: I verify that the terminology and style used in print documents and hardware items match to the one used in such builds. Additionally, I am constantly on the lookout for areas of.
• Cross-functionally collaboration: besides reporting flaws for the Spanish Latin America version of the builds, I work closely with engineering teams from different languages and project management teams to identify.

Ciudad De México, México

• Team Development: I was responsible for leading a team of twenty people. I worked closely with them so I could provide them with the useful tools I had developed as a claims examiner. Provided feedback about areas of.
• Career Path Development: I attended and followed employee’s career path from their recruitment and selection process, hiring, performance and eventual exit from the company. I provided personal coaching sessions with.
• Team Management: I monitored the schedule of my teammates and kept track of any incidents for their payroll.
• Inventory management: Ensured that the claims due on a specific day were completed on time, assigned the claims equitably among the employees and verified the workflow was adequate throughout the day.

Mexico City Metropolitan Area

• Processing of Claims: When the cardholders of a recognized bank in the US submitted a claim for a benefit on their card, as a claims examiner, I reviewed the documentation they provided, contacted the cardholder to.
• Compliance with Policies and Regulations: Committed to comply with all company policies and procedures, proactively protecting confidentiality of client and company information.
• Exceeded Metrics Target: Constantly outperformed in all duties set for a claims examiner.
• Process Innovation: I identified areas of improvement in the reviewing of documents, the processing of claims and the methods for contacting the cardholders.
• Translation of Specialized Fields: I provided Spanish-to-English translations within the technical, legal and marketing fields.

Mexico City, Mexico

• Confidentiality Compliance: Committed to adhering to all privacy and confidentiality guidelines as mandated by relevant State and Federal Laws, including the Health Insurance Portability and Accountability Act (HIPAA).
• Interpretation of Specialized Fields: I analyze and transfer the speech, terminology and non-verbal communication expressed by the participants from English to Spanish and vice versa within the medical, legal.
• Call Collaboration: I guide the participants throughout the Over-the-Phone Interpreting and Video Remote Interpreting (VRI), maintaining a professional behavior and accuracy in the speech transfer.
• Professional Image: During a VRI, I keep a professional presentation for the VRIs, to efficiently bridge the gap between the client and the Limited English Proficiency (LEP).

Mexico City, Mexico

• Confidentiality Compliance: Committed to adhering to all privacy and confidentiality guidelines set by the company.
• Videogames Testing: I was responsible for verifying that the Latin American Spanish and French versions of the projects were running without any technical bug, or any grammatical or misspelling errors.
• Feedback and Communication: I reported any relevant error to the development team, explained what my findings were and the best options to tackle the situations and get to a solution.
• Translation of Scripts: For the projects that included a dubbed version of the dialogs, I was responsible for ensuring that the translation was adequate, and that the terminology, formality degree and custom style.
• Assistance in Recordings: Once the scripts were ready, I assisted the voice actor and the audio engineer in recording the dubbed version of the projects.

Mexico City, Mexico

• Quality Compliance: I provided technical assistance to Canadian customers through incoming calls and emails, and I was committed to provide the best customer experience while always adhering to the quality guidelines.
• Call Control: Call communication was leaded in French and I was responsible for identifying and addressing the customer’s need, making appointments for a technical assessment or providing information about the warranty.
• Professionalism through Emails: Email communication was leaded primarily in English and I was responsible for providing support with professionalism and without any grammatical or misspelling error.

Mexico City, Mexico

• Strategic planning of French as a foreign language for teenagers, developing one-on-one programs and initiatives to improve their language acquisition.

Bachelor'S Degree, Language Interpretation And Translation, 9.6

• Working pair of languages: EN<>ES, FR<>ES. • Practice of a wide range of specialized translation fields: literary, technical, medical.

Engineer'S Degree, Mechatronics

Middle School Diploma, Telecommunications Technology/Technician, 9.8