Carmen Ortez Email & Phone Number

Elizabeth, Nj, Us

Elizabeth, New Jersey, United States

• Observe confidentiality and safeguard all patient-related information.• Update outdated files and patient charts• Pull patient records and transfer information to appropriate parties.• Review patient charts for accuracy and completeness.• Safeguard patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.• Keep department clean, organized and professional.• Identify discrepancies between physical documentation and electronic health records.• Scan paper records into digital format.• Organize patient charts, gathering medical histories, lab results and consents.• Maintain a secure filing system for confidential documents.• Proofread documents carefully to check accuracy and completeness of all paperwork.• Process and invoice records requests from patients, providers and third parties.• Process incoming hard copy medical records requests.• Maintain complete confidentiality in accordance with organization and legal requirements.• Update patient files with new medical information as needed.• Support administration staff with records requests to support patient care.• Enter data into electronic health record systems.

Union County, New Jersey, United States

• Greeted patients upon arrival and checked them in for their appointments.• Provided excellent customer service at all times while interacting with both internal and external customers.• Verified patient information, including insurance coverage, prior to appointment start times.• Assisted with filing and organization of medical records.• Provided support to clinical staff by preparing charts for upcoming visits and ensuring that all necessary paperwork was completed accurately.• Scanned and uploaded documents into the database in accordance with established procedures.• Resolved discrepancies between physical files and digital databases.• Created or updated records with new files and/or information.• Answered phone calls promptly and responded to inquiries from patients and other healthcare professionals.• Responded to voicemails and text messages in a timely manner regarding scheduling requests or changes.• Processed payments for services rendered at the front desk using cash and point-of-sale terminals according to company policies and procedures and provided customers with receipts and proper change.• Generated invoices for and recorded processed payments made by attorneys and insurance companies• Ensured HIPAA compliance by keeping confidential information secure.• Ensured accuracy in all bookkeeping entries and records.• Documented transaction details to track and manage financial data.

Philadelphia, Pennsylvania, United States

• Maintained a calm demeanor during periods of high volume (peak of 200-250 customers) or unusual events to keep store operating to standard and to set a positive example for the shift team.• Accurate handling and counting of cash, maintaining cleanliness of cashier area, resolving issues and assisting guests with any questions so that team could respond as necessary to create the Third Place environment during each shift.• Trained new partners by positively reinforcing successful performance and giving respectful and encouraging coaching as needed which contributed to positive team environment in recognizing alarms or changes in partner morale and performance and communicating them to the store manager.• Followed Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners and customers during each shift.• Provided quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Followed health, safety and sanitation guidelines for all products to maintain a clean and organized workspace.• Physical requirements included the ability to lift up to 50lbs, climb a ladder, and standing for extended periods of time.

Philadelphia, Pa

"At City Year, we’re working to bridge the gap in high-poverty communities between the support the students in the communities actually need and what their schools are designed to provide. In doing so, we're helping to increase graduation rates across the country, and making an impact in the lives of the students we serve."Learn more about City Year at http://www.cityyear.org• Accepted into highly selective AmeriCorps program (25% acceptance rate) to dedicate one year of service to a low-income public high school (100% of students qualify for free/reduced lunch) of over 950 students, focused on increasing student attendance, developing social-emotional skills, and improving academic course performance.• Co-taught ninth grade Math, English, and World History courses 20hrs/week in classrooms consisting of 30 students.• Implemented individual and small group instruction 15hrs/week resulting in improved course performance by 75% and attendance by 97% for my “Focus List” students (16 total).• Developed and oversaw writing initiatives throughout the year targeting students who needed extra support practicing and mastering their oral and written skills resulting in participation from over 50 students each time.

Philadelphia, Pa

In conjunction to helping end the drop-out crisis I am also a Literacy Coordinator on my City Year team alongside my co-coordinator, Hannah Weiss. As a literacy coordinator it is my job to find ways to integrate the teaching of reading and writing into every subject that a student handles throughout their school day. During our site-wide Leadership Development Days (LDDs) I try to learn as much as possible about the different literacy teaching techniques, which I then try to implement with my students. This might mean exposing the entire school to a "Word of the Day", or encouraging self expression through writing by introducing the young scholars to spoken word poets and artists.

514 University Avenue, Selinsgrove, Pa 17870

• Served as a resource to help foster cultural growth by representing office during accepted students day and on move-in day.• Encouraged personal development for under-represented students through one-on-one meetings.• Aided cultural transition for international students by facilitating monthly group meetings.• Managed website for the office by promoting upcoming events and keeping office information up to date.

514 University Avenue, Selinsgrove, Pa 17870

• Provided insight into study abroad by representing the office in an informational discussion panel at our annual open house for prospective students.• Delivered informational regional presentations and traveling workshops two times throughout the semester• Advised peers during open office hours 2-3 times per week.

514 University Avenue, Selinsgrove, Pa 17870

• Handled finances for three separate study abroad programs.• Abetted program director in planning events by booking meeting rooms and creating schedule based on student availability.• Managed study abroad website by updating scholarship links, peer advisor biographies, and service- learning opportunities.

590 University Avenue, Selinsgrove, Pa 17870

Bachelor Of Arts (B.A.), Spanish

Activities and Societies: Sigma Gamma Rho Sorority, Inc., Black Student Union, SupportU Club, The LeaderShape Institute, Peer Mentor Program

Spanish

Studied abroad at the Universidad Nacional de Costa Rica (la UNA) for 5 months and successfully completed a semester exclusively taught.

High School Diploma