► Successfully implemented the SafeZone app across the University, managing the project from feasibility to handover. Coordinated with IT, Security, and Health & Safety teams to ensure seamless rollout of the app, operational readiness, enhancing campus safety.► Collaborated with stakeholders to align the app’s functionality with the University’s needs, gathering feedback and supporting user adoption through effective engagement.► Streamlined documentation and risk management processes, ensuring a smooth transition to business-as-usual operations. Monitored project milestones, mitigated risks, and ensured compliance with service standards.► Led a phase of the university-wide unified communications solution, facilitating the migration from Cisco telephony to MS Teams. Managed scope creep by engaging with stakeholders and re-baselining new requirements to ensure alignment with project goals. Applied change management and coordinated technical integration and infrastructure upgrades with IT teams and vendors, ensuring network readiness and GDPR compliance.► Collaborated with project managers, stakeholders, and vendors to implement UoD's integrated HR and Payroll system, OneUniversity, ensuring alignment with project plans and governance requirements. Oversaw cross-functional teams, facilitated meetings, tracked actions, and managed risks to ensure transparent communication, operational efficiency, and effective project delivery while adhering to governance standards.► Supported the implementation of the Student Attendance System (Check-In by SEAtS), facilitating digital attendance tracking. Installed Bluetooth beacons across campus, conducted performance monitoring, and developed data-driven dashboards to identify attendance trends, driving improvements in workflow efficiency.► Assisted the PMO in improving project processes and supporting the development of project management practices for better delivery and alignment with departmental goals.

► Delivered parcels on behalf of DPD clients with high standards of customer care, safely and efficiently to designated locations within set timeframe. Organised and prioritised workload at the depot and maintained a safe and healthy work environment.

► Managed LAN and WLAN survey and remediation projects across multiple international sites for BP to support cutover, ensuring timely delivery. Assessed specific site dependency questionnaires, collated relevant site documentation, reviewed project schedule and constraints, determined and mutually agreed the project start and end dates with the customer.► Planned project resource according to level of skill set required for each job and arranged their travel to site. Facilitated calls between resources and customer to verify site access and on-site induction, validate deliverables and set clear expectations. ► Produced Risk Assessment Method Statements (RAMS) and Hazard Identification and Task Risk Assessment (HITRA); ensured resources understood the customer Health, Safety, Security & Environment (HSSE) training, prior to arrival on-site.► Obtained daily progress from on-site resources, identified and escalated issues/risks as necessary. Updated internal project control books and prepared highlight reports. Reviewed survey and remediation reports before presenting to customer.► Attended daily meetings with project leads to track progress, share updates, overcome roadblocks, maintain quality and stay aligned as a team. Participated in regular stakeholder calls to provide status updates and discussed adaptations as necessary.

► Managed an IT infrastructure refresh project as part of a large transformational programme to modernise Glasgow City Council’s End User Computing. Built comprehensive task lists, allocated skilled resources, set timelines, and coordinated with multiple functional teams to provide direction, monitor progress, and seek accountability for the project deliverables.► Collaborated with cross-functional teams, updating the action tracker to ensure activities aligned with established processes and quality standards. Produced weekly management reviews to track performance, analyse data, and identify trends.► Liaised with internal stakeholders and external suppliers, managing work schedules and attending meetings with senior managers to review project status, make recommendations, and resolve issues. Fostered working relationships with teams by communicating the project’s vision clearly, encouraging collaboration, and ensuring alignment towards common goals.

► Engaged with clients to offer improved solutions regarding their businesses; aided them with problem-solving, goal setting and achievement, leading to self-esteem and confidence; transformed their approach into positive mind-set to succeed.► Mentored clients, evaluated progress, supervised implementation of instructions and encouraged them to stay determined.

► Managed a demanding portfolio of over 50 business clients monthly, focusing on account retention, in addition to new acquisitions and mid-term transactions, through effective negotiation, time management, and organisation.► Strategised plans for customer satisfaction and resolved issues proficiently; achieved over 95% retention of existing client accounts whilst also establishing better working relationships with insurers and agreeing on increased incentives from them.► Accumulated client information, analysed risk profiles and established robust risk management frameworks; guided clients to identify risks, assess, plan and implement actions, so losses could be mitigated and resources devoted more efficiently.

► Performed data analysis on financial ledgers and created weekly reports, advising on remedial actions as needed.► Analysed the competitive landscape and proposed a profitable pricing strategy, contributing to a 10% increase in quarterly revenue and exploring opportunities to expand into the tourism industry.

► Supported the projects team with theoretical food costing for a major restaurant chain, evaluating monthly turnover of $35 million against costs while tracking and analysing revenue trends.► Consolidated complex data into comprehensive reports, recommending strategies to lower costs and increase profits. Identified improvements in quality management and demand forecasting, achieving a 25% reduction in monthly losses.

► Managed account expansion through strong relationship management, addressing escalations tactfully and advising clients on business offerings both in-person and over the phone.► Conducted bank reconciliations and revenue/expense forecasting, enabling critical assessments and implementing necessary actions to accommodate unforeseen outcomes.