Øivind Bakken Email & Phone Number

Lillestrøm, Viken, NO

Oslo, Norway

Oslo, Norway

Oslo Area, Norway

Service managager with responsibility following up Vendors and sub contractors delivering on their contracts. ITIL Problem process owner, previous owner of Change. Worked with documenting all ITIL processes and implementing these in the organisation and in ticketing tool (Servicenow). In charge of prioritizing and allocating resources for development of.

Oslo Area, Norway

Tender/bid work and sales support for Mobile (including M2M and IoT), Voice, WiFi and UC/AV solutions. Product responsibility for WiFi, AV (Video conference integration) and Operator networks. Certified on Telenor solutions and Polycom video collaboration design.Worked closely with KAM and Customer Service to engage with customers and to grow customer.

Oslo Area, Norway

Design, delivery and support of Communication Solutions to the business market. Voice and Mobile solutions, IP- VPN, Network (WiFi). TEM (Telecom Expense Management).Project and delivery of customer projects.Extensive customer interaction in conjunction with delivery, operations and changes. Identify customer needs and pro-active engagement to fulfill.

Sydney, Australia

Worked as Senior Technical Service Specialist for 3M ANZ Communications Market (CMD) responsible for the technical support of the telecom product lines for the Australian and New Zealand markets.The job involved close cooperation with Sales and Marketing on development of sales and marketing plans, market assessment for new products and New Product.

Oslo Area, Norway

Worked with operation and maintenance of the fixed network (Nokia DX platform), which included delivery and expansion. Later moved to work full time on Tetra PMR mobile networks operations. Responible for Operations and Maintenace of the network, network buildout, site hunting, network upgrades, networks tuning and improvement. Contract bidding work and.

Worked for Ericsson Norway as project engineer writing the Configuration Data (Data Transcript) for Ericsson GSM network elements (MSC/BSC/BTS/HLR). The customer base was globally and work included deployment to contract work abroad for longer or shorter periods.Was also involved in various development projects including optimizing global delivery methods.