-Spearheaded client acquisition campaigns, achieving a 15% increase in client base within six months.-Maintained and nurtured high-value client relationships, contributing to a 20% boost in revenue from repeat business.-Conducted in-depth client needs assessments, leading to tailored ICT solutions that improved customer satisfaction rates by 25%.-Collaborated with cross-functional teams to streamline service delivery, ensuring 98% on-time project completions.-Secured and managed contracts with key accounts, driving consistent quarterly sales target overachievement by an average of 10%.

-Social Media Marketing & Advertising: Created and executed targeted social media campaigns that increased audience engagement by 40%, boosted event participation by 30%, and expanded brand visibility across key platforms.-Lifecycle Email Marketing: Developed and executed email campaigns with a 15% click-through rate (CTR), doubling the mailing list and strengthening stakeholder relationships.-Data Analysis: Leveraged campaign analytics and audience insights from Google Analytics 4 and social media to refine strategies, contributing to a 90% increase in brand authority and optimizing resource allocation.Lead Generation & Nurturing: Successfully implemented LinkedIn outreach campaigns, cold calling, and cold emailing techniques, resulting in a 100% increase in sales engagements and a stronger client pipeline.-Product Development: Led online and physical events and community-building initiatives, doubling community engagement and unlocking new monetization opportunities for the Prime Woman, Spotlight, and Religion for Change products-B2B Communication Campaigns: Designed strategic campaigns that enhanced partnerships, increased brand authority, and aligned communications with the organization's social impact mission.

At Hagmus, a startup providing payment solution gateway, I drove the social media strategy to connect with businesses, individuals, and the unbanked African population. My role focuses on leveraging digital platforms to build brand awareness, engage our audience, and promote our mission of bringing accessible banking systems to those who need them most.

-Develop and implement communication strategies to enhance the company's image and reputation.- Create compelling copy for press releases, company announcements, and promotional materials.- Monitor and analyze social media marketing performance, prepare reports, and provide recommendations for improvement- collaborate with cross-functional teams to ensure consistent messaging across various communication channels

-Delivered personalized customer success strategies, resulting in a 20% boost in satisfaction scores over six months.-Implemented a client retention program, reducing customer churn by 10%.-Exceeded SLA targets by 25% through effective time management and team collaboration, increasing operational efficiency.-Handled 100+ customer interactions per week, consistently achieving an 85% first-contact resolution rate.-Assisted clients with financial inquiries related to credit cards, personal loans, and lines of credit.