As a highly effective and client-centric executive, I have extensive experience driving operational growth by optimizing systems, resolving problems, and providing customer service delivery functions across the automotive industry. During my career at Chapman Automotive Group, I have leveraged my subject matter expertise to translate technical projects and requirements into actionable items. I am also a skilled collaborator who can implement and perfect internal processes and procedures while leveraging relationships with external service providers and partners, driving value creation in a fast-paced environment. I have distinguished myself as a detail-oriented individual who analyzes complex industry challenges, takes ownership, blends interpersonal and operational expertise to deliver results, and coordinates and manages a wide range of projects with multiple phases while meeting budgets, timelines, and goals. A few notable accomplishments from my tenure at Chapman Automotive Group of which I am incredibly proud include:• Increasing operational effectiveness and efficiency by leading large-scale migrations from legacy systems to a new consolidated DMS platform. • Expediting the launch of reconditioned vehicles to market and increasing the annual net profit by 5% by implementing used vehicle systems, boosting profitability, and decreasing turn time from 22 days to seven days in three years while reducing in-stock days from 60 to 45. • Coaching and developing seven directors through professional development, strong leadership, employee engagement, and training to strengthen key skills, support career progression, and build high-performing teams. • Serving as a key member of 10 advisory boards, providing subject matter expertise on product development, launch, and implementation and acting as the key liaison with software vendors, manufacturers, and credit bureau companies, demonstrating relationship-building, collaboration, and communication skills. I am excited to expand my professional network and see what the future may hold. If you would like to connect, please contact me at ojhawea@gmail.com