• Supervise the ICT technicians of customer support department.• Supervise the correct operation in the system.• Receive and monitoring the receipt of calls from customer, reporting problems with their equipment (software and hardware) and channeling them for the solution of these.• Ensure that reports arriving via another means of communication or email are recorded in the Help Desk System.• Supervise the reports to be channeled to the technical supports for their solution.• Follow up on the resolution of problems.• Ensure that operations comply with the procedures of the Quality Management System based on the international standard ISO 9001.• Quality Assurance (QA) of the Information System.• Personal Training in Information System.• Perform all systems tests before going into production.• Web page administration.• Development of system manuals.

• Computer systems manage; we have in the program, which is responsible for giving a subsidy to the population of extreme poverty in our country.