Accomplished and dedicated customer service professional with more than 10 years of experience in hospitality industry. Recognised for high level of commitment to exceeding customer initiatives. Personable and approachable; enjoys meeting and talking with different people. Capability to resolves problems quickly and efficiently to foster positive relationships with guests to promote customer satisfaction and loyalty. Ability to recognise and value the importance of the hospitality consumer, their needs, experience, and diversity, in both the operational and strategic contexts. Apply appropriate theoretical concepts to dynamic and diverse hospitality concerns such as gourmet restaurants, pub franchises, and international hotels.. Areas of Expertise include: Sales & Services  Business Strategy Plans  Hospitality Management Staff Development & Training  Relationship Building  Public Speaking & Marketing Guest Experiences & Hospitality  Revenue Generation  Satisfaction Surveys