• Developed strategic plans in conjunction with the company’s business strategy for execution of projects in MENA, APAC, and USA.• Performed periodic customer success reviews that confirmed customer satisfaction and addressing challenges on project and better collaborate with customers.• Collaborated and managed cross-functional teams panning across different geographies to facilitate the associated deliverables.• Provided expert customer insights to product management, sales and marketing and supported in innovation and continuous improvement exercises to enhance customer experience (CX).• Collaborated with marketing and sales teams to define the go-to-market strategy and new product offerings.• Implemented, and managed successful pilots for customers in conjunction with sales to provide insights to sales.• Developed and monitored project plans, budget, cash flow, risk mitigation plans for the project.• Developed Cost control chart and monitored budget for multiple large and medium projects.• Managed Stakeholders panning across different geographies for successful execution of the project.• Lead the innovation program for the entire organization and won number of kudos to bring in process and operational improvements. • Developed success plans for customer that outlined their customer success factors, success metrics, risks and recommendations.