Dispatcher / Qc Analyst
CurrentProcess ready mix concrete orders from end users in native English and conversational Spanish. Input orders with a high degree of accuracy into Command system. Quality Control Analyst responsible for total daily order accuracy across eleven divisional plants. Analysis of all orders input per day consisting of thousands of yards of scheduled ready mix concrete deliveries. Recognizing and correcting all errors to prevent loss of product potentially costing thousands of dollars… Show more Process ready mix concrete orders from end users in native English and conversational Spanish. Input orders with a high degree of accuracy into Command system. Quality Control Analyst responsible for total daily order accuracy across eleven divisional plants. Analysis of all orders input per day consisting of thousands of yards of scheduled ready mix concrete deliveries. Recognizing and correcting all errors to prevent loss of product potentially costing thousands of dollars. Daily reporting of errors discovered and corrected to management.Mentoring driven reporting of errors and corrections to stakeholders. Order Confirmation Specialist. Placing up to 100 outbound calls per day to convert next business day reserved orders into confirmed deliveries. Verifying all aspects of an order for complete accuracy pertaining to: scheduled date and time; delivery location; quantity and specific type of product.The Abandoned Call project and daily reporting was nominated for a company wide Innovation Award for my accomplishments of delivering excellent customer service; having saved accounts who may have sought concrete products at competing companies; creating new sales opportunities; preventing product loss saving thousands of dollars; generating customer loyalty and ensuring satisfaction with our services.Mentoring recent hires on processes and procedures required in the successful operations of Dispatch. Show less
