Performed needs assessments and gap analyses for internal stakeholders to uncover opportunities for implementing Dynamics 365 Business Central ERP solutions.Provide training and support to end-users to maximize utilization and effectiveness of ERP systems.Developed and implemented ERP policies, procedures, and best practices to optimize system performance and ensure data integrity.Acted as a liaison between the IT department, external vendors, and business stakeholders to facilitate communication and resolve technical issues.Provided ongoing technical support and maintenance services to ensure the smooth operation of ERP systems and address any issues that arose. Developed custom solutions using .NET Core, including migrating historical data to enable various departments to access and interact with historical records.Created an API middleware to expose stock balance data for external useAdministered and managed existing SQL Server databases, ensuring optimal performance and reliability.Enhanced and managed Power BI reports to provide actionable insights across the organization.Developed reports using Jet Reports, facilitating data access and analysis for suppliers, customers, and internal stakeholders.

Led the ERP unit of a manufacturing company, overseeing the administration and support of business operations using Dynamics 365 Business Central and Microsoft Dynamics Navision.Managed and coordinated multiple projects, including:. Migration from Navision 2015 to Dynamics 365 Business Central. Migration From Navision 2009 to LS Retail. Planning and coordination of User Acceptance Testing (UAT). Implementation of RFID solution for the production unit. Implementation of Payment automation solution with Dynamics 365 Business Central . RFQ (Request for Quote) process for vendor quotations. Bank Vendor Payment Integration. Reporting system . Etc.Prepared annual budget provisions for software-related expenses, including license renewals, training, and support renewals.Provided ongoing support to end-users, addressing inquiries, troubleshooting system issues, and resolving technical problems promptly.Provided day-to-day support to end-users, conduct training sessions.Prepared comprehensive technical documentation, including design specifications, development guidelines, and user manuals.Regular review of an existing business processImplement controls, permission and restrictions based on management directives.Conducted system configuration, including master data setup, user roles, security permissions, and workflows.Developed new functionalities and modified existing features using C/AL and AL programming language. Collaborated with cross-functional teams to gather and analyze business requirements, providing technical expertise and recommendations.Participated in system upgrades and migrations, ensuring compatibility and seamless transitions of customized functionalities.Integration with third-party applications Thoroughly prepare change management documentation and secure sign-off from the process owner for newly developed processes prior to deployment to live production.

Proficient in the development and customization of business information using Microsoft Dynamics Navision, leveraging its capabilities to tailor solutions that meet specific organizational requirements.Collaborate closely with external consultants in designing and customizing solutions that effectively address the specific needs of business processes.Conduct comprehensive training sessions for end-users and diligently document the newly implemented processes.Offer prompt and reliable day-to-day support for ERP systems, assisting users with their queries and resolving issues efficiently.Additionally, provide comprehensive support for the network infrastructure at both the head office and Ikeja plant, ensuring smooth operation and resolving any network-related issues promptly.

Deliver effective training to end-usersTroubleshoot and resolve technical issues in Microsoft DynamicsSupport End users with their business processGive technical support to more than 200 system users across the countryParticipate in the development of Solution Architecture across the country migrating from Nav to LS Retail.Replication.Give online support through telephone or TeamViewer

Manage and customized accounting solution (Tally Accounting ERP)Administering LAN, WAN InternetConfiguration of users email accountWork on Active Directory account, configuration of Mobile phones, Laptops.etc.Monitoring and managing of backup on Tally Accounting ApplicationSupport Users on Tally ApplicationPurchasing of IT & Software items.

Data migration from an existing application into SAPTrained End UsersPost-implementation User support