Strategic Execution- Develops and implements overarching business development strategies, sales processes, structure and best practices across the company.- Drives DSC’s marketing programs, track performance, and report sales metrics.- Assists with the preparation and allocation of the company’s budget to improve functional productivity and create new opportunities such as: Social media activities - Monitors and evaluates industry trends, meets regularly with management and other stakeholders to discuss business strategy.Revenue Generation- Prepares business proposals to establish and nurture business opportunities and partnerships.- Identifies trends and customer needs, building a short/medium/long-term sales pipeline in accordance with targets.- Manages proposal response process, including collating detailed RFP requirements, content creation, and inputs from various sources.- Generates new leads, identifies and contacts decision-makers, screen potential business opportunities and facilitate pitch logistics.- Establishes and builds relationships with both prospective and new clients.- Manages both existing sales pipeline and develops new business opportunities.- Liaises with clients to handle queries or service issues by clarifying, emphasizing agreements and working through differences to a positive conclusion.- Introduces new products and services to enhance existing relationships.- Engages management on business trends with a view to developing new services, products, and distribution channels.- Identifies and proposes opportunities for campaigns, services, and distribution channels that will lead to increase in sales.- Submit weekly progress updates on marketing calls and business development drives to the MD.- Prepares and presents periodic business performance reports, including recommendations for improvement.

• Record and implement procedures to produce and maintain complete and accurate student admission and education records.• Work output must be scalable with respect to student numbers, locations, learning modalities and IT enhancements.• Confidentiality of record security and privacy legislation is imperative• Coordinate the evaluation of transfer credit for applicants and students including initial assessment, coordination with faculty evaluators, assignment of transfer credit, and maintenance of transfer credit databases.• Maintaining effective working relationships with diverse group of students and employees• Ability to plan, organize and review the work of others engaged in similar tasks and be flexible and resourceful in the performance of job duties.

• Supervise and co-ordinate sales staff and cashiers• Assign sales workers to duties and prepare work schedules• Authorize payments and the return of merchandise• Resolve issues that may arise, including customer requests, complaints, and supply shortages• Maintain specified inventory and order merchandise• Prepare reports regarding sales volumes, merchandising and personnel matters• Hire and train or arrange for the training of new sales staff and monitor and report on performance• Ensure the visual standards and image of the store are maintained, such as store displays, signage, and cleanliness• Performed key holding and managerial duties such as opening and closing the store, managing escalated complaints, developing, and implementing marketing strategies, and signing for deliveries.

• Greet customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease• Advised customers on use and care of merchandise, and provide advice concerning specialized products or services• Estimated or quoted prices, credit terms, trade-in allowances, warranties and delivery dates• Prepared merchandise for purchase, rental or lease.• Leveraged omni-channel offerings to deliver a frictionless customer experience• Trained and supported junior associates and part-timers on and off sales floor, fitting rooms, check out, and back of house processes, as required.• Assisted in display of merchandise and maintained sales records for inventory control.• Adept in the brand's best-selling practices, which was useful communicating with every customer who walked in the door.• Expert in creating a friendly atmosphere for each customer which fostered exceptional customer experience.• Operated computerized inventory record keeping and re-ordering systems• Leveraged my passion for trends, fashion styles and outfit suggestions to the customer, utilizing mannequins and displays for inspiration via basic information gathering.• Promoted loyalty by educating customers about loyalty programs with proper communication at point of sales which increased store sales.• Conducted sales transactions through Internet-based electronic commerce.

As the Store Manager for George Richards XL, I was responsible for the success of the store. Reporting to the Regional Manager, i worked with my team to deliver an outstanding experience to achieve sales & productivity goals:· Develop your team’s sales skills by modelling best practices & techniques· Identify training and developmental opportunities, work with individuals and partners to address gaps and build on strengths· Conduct regular talent reviews· Recruit for vacancies, leverage business partners as required· Create a positive work environment for your teamCreated a customer-centric environment:· Ensure the customer is always prioritized· Develop your team’s customer service skills by observing, working side-by-side and providing in-the-moment coaching.· Identify opportunities for development and training to build skills and to enhance the customer experience in store.· Solicit feedback from associates and customers and take action to resolve any issues· Conduct regular competitive shops to gain market insightsOperated like an owner by:· Maintain visual and display standards as directed· Manage the payroll budget· Research and share product knowledge, trends and other industry-related information· Work with business partners to capitalize on identified market opportunities through regular competitive shops· Ensure stock is received and presented efficiently and effectively, communicate opportunities with partnersAs an ideal candidate:· Passion for leading a team· Great customer service· Resilience and energy· Ability to make timely decisions

• Showed off your sales skills by presenting wardrobe solutions with each and every customer• Created customer experiences that makes them want to come back• Listened to customer feedback and communicate with your Store Manager to identify opportunities to improve customer service• Achieved your personal sales goals• Stayed on top of your game by keeping up to date on trends product knowledge• Assisted with merchandise presentation & regular housekeeping duties• Performed operational activities such as receiving stock, processing transfers and other administrative duties• Maintained all areas of the store, including the back rooms• Identified opportunities to improve processes or other areas and share these with your manager• Live and breathe to help customers find wardrobe solutions• Strived to achieve any target or goal that you have set• Don’t like sitting down – loved the fast pace of retail and like to keep busy

- Greet customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease.- Advise customers on use and care of merchandise, and provide advice concerning specialized products or services- Estimate or quote prices, credit terms, trade-in allowances, warranties and delivery dates- Prepare merchandise for purchase, rental or lease- Prepare sales, rental or leasing contracts and accept cash, cheque, credit card or automatic debit payment- Assist in display of merchandise- Maintain sales records for inventory control- Operate computerized inventory record keeping and re-ordering systems- May conduct sales transactions through Internet-based electronic commerce.

- Interpreted and implemented quality assurance standards- Recorded and reported quality data to respective line managers- Reviewed the implementation and efficiency of quality and inspection processes- Inspected all materials and products to ensure finished product quality- Documented internal audits and other quality assurance activities- Investigated customer complaints and non-compliance issues- Collected and compiled statistical data to ensure data correlation- Analyzed data to identify areas for improvement in the quality processes- Developed, recommended and monitored corrective and preventive actions- Assured ongoing compliance with quality and industry regulatory and requirements

Responsibilities: My everyday duties as a Direct Sales Executive are to handle sales, customer retention and complaint cases from existing Vodafone customers regarding Upgrades and cancellations. This is a high pressure, target driven and deadlines role as clients are distressed and want their case resolved as soon as possible. It is performance driven with strict KPI's. My achievement directly impacts my team and this is why my team outshines other teams on the campaign. I believe very much in adding value to work and delivering more than I am paid for. This is the energy and attitude that I bring to work.Skills Needed: Ability to work to sky-high quality standards, Intermediate in Math, very good eyes for detail, Great Customer Service Skills, Sales skills, empathy, Objection Handling, keeping up-to-date with company offers, policiesAchievements: I passed my probation 4weeks ahead of time for excellent productivity and how much value I add to work. I am was a top performer in my team of 15. I received an AWARD for a 100% NPS (Net Promoter Score) in Dec. 2013 for going “Over and Beyond” my responsibility.I received an Award of Appreciation for consistent performance and commitment in July 2014.I was selected as an "FLOOR WALKER" for being a fast learner during change in systems on campaign.

- Maintaining and developing relationships with existing & new customers. - Attracting potential customers for new business. - Making accurate, rapid cost calculations & providing customers with quotations. - Negotiating the terms of an agreement and closing sales. - Gathering market and customer information & providing feedback on future trends. - Representing your organisation at trade exhibitions, events and demonstrations. - Advising on forthcoming events & discussing special promotions. - Recording sales and order information. - Reviewing your own sales performance against targets in order to progress higher on the managerial ladder.

This role majorly involved giving financial services/advice such as the BNPL (Buy Now Pay Later), Extended Terms (ET) and Standard terms (ST).Responsibilities: Attracting potential customers for new offers/campaigns [such as Buy Now Pay Later (BNPL)], negotiating the terms of an agreement and closing sales, making telemarketing calls to customers regarding customer Rewards & Book-touchdown, ensuring Treating customer fairly (TCF). Reviewing own sales performance against targets in order to achieve personal, team and departmental targets.Skills Needed: Ability to work to sky-high quality standards, Intermediate in Math, very good eyes for detail, Great Customer Service and sales skills, ability to show empathy, Objection Handling, good organization and time management.

• Responsibilities: Empathise with our callers and deliver difficult messages, maintaining professionalism at all times. Identify opportunities to collect dept payments. To ensure all key performance indicators are met. To share best practice at all times. To aim to get right first time calls every time. To signpost clients to appropriate information and groups where necessary. Encouraging innovation and process improvement• Skills needed: Great Customer Service Skills, Sales skills, empathy, good organisation and time management, keeping up-to-date with company offers, policies, and more• Achievements/Improvements made: Perpetually improving customer skills.

Assisting the UoW's Facilities Department with1. Reception duties such as - Politely accommodating student queries/enquiries and generally assisting the students.2. Ambassadorial duties such as - Welcoming new students to the campus and generally rendering assistance.- Welcome prospective students and give them a persuasive tour round the university during Open Days. - And generally assist university staffs during special events on campus.3. Administrative duties such as - Allocating rooms to students using the database system. - Filing, photocopying, word processing of documents, data inputting and taking general enquiries by telephone or e-mail.- Attending to students queries/enquiries regarding the Uni. facilities and accommodation.- Welcoming & assisting students/visitors with inquiries and issues.- Working in teams to inform library users with useful information via verbal or oral means.- Shelving used books- Tidying: helping tidy the building and tidying the shelves- Helping at closing hours- Making sure all printers are photocopiers are well kept and filled with paper/ready for use.

- Making outbound calls advising customers on details regarding their deliveries, cost effective offers and delivery interruptions.- Dealing with customer problems, query, complaints or enquiries.- Taking Inbound calls from Customers first hand call resolution regarding parcels and delivery issues- Updating the bespoke database, OTIS and order management, Customer feedback surveys.