Ockert Olivier Email & Phone Number

South Moravian Region, Czechia

Brno, South Moravia, Czechia

Joining the senior management team to lead our three core technology competency centers specializing in Genesys, SAS, and Loxon. My focus is on establishing successful partnerships with these vendors and striving to become valuable partners in our core regions. We aim to act as end-to-end solution partner for these tech giants in their respective fields.

District Brno-City, Czech Republic

I was brought on board to rebuild a technology team, and after a few transformations, I now lead a cross-functional team of skilled technologists. Built on 4 pillars - Agile Development, System Administration, Application maintenance and solution design and architecture my team supports 7 countries in APAC. Through optimised solution usage and close cooperation with our country counterparts we have succeeded in reducing operational downtime by 95% over 4 years, and estimated budget requirements by 65% within 9 months.At the core we support a technology stack deployed across a virtual server environment of ~1800 servers, spanning a total of 18 locations, delivering 3.5 million+ successful interactions per day; of which 30% are driven by AI technologies and around 15,000 agent seats in hybrid office/work-from-anywhere models.

Randburg, R.S.A

My role allowed me the opportunity to be both actively involved in architecture, and systems design while applying my technical knowledge to increase business efficiency and the operational model adopted throughout EMEA. I led a team of 3 developers, a business analyst & 2 Application specialists in supporting 12 Countries in Africa on various contact centre technologies’ day-to-day operations.

Randburg

I joined the Bytes Outsourced team at Mutichoice, as a Voice Specialist for their Africa operations. My duties range from daily maintenance, on both the Alcatel (Call Centres & PABX) & Genesys environments, to customer specific installations, documentation and training within our 13+ supported Africa Sites. The support of Telephone Management Systems, Dashboards and 3rd party vendor interfacing also forms part of the portfolio.Our model is based around the full solution and our team constantly innovates the Telecoms experience we provide to our client.

Involved in the implementation of Genesys Call Centres into Africa for Multichoice Africa. I have recently done my training on framework with Routing and Reporting. Also assisting with general system maintenance with our other client base too.

Design and Installation with High level support of Alcatel Standard, Alcatel Premium & Genesys Compact Edition contact centre solutions. Managing of applications team(4 staff). 1st & 2nd line support on Alcatel Wireless & wired networks. Senior Alcatel OXE/4400 PABX engineer.

Installation of Alcatel OXE/4400 PABX systems, 1st line maintenance of Alcatel networks. Installation and maintenance of Alcatel Standard and Premium Edition contact cetres.

International Executive Mba, International Business Management, A- Excellent

The MBA program focuses on International business environments, designed to prepare students for an Executive role. Thesis topic: Adapting.

Bachelor Of Science (B.Sc.) Informatics, Information Technology

Between 2008-2010 I did a few modules, when extensive travel for work halted my studies. In 2015 I decided to complete my degree. I.

Matric, Grade 12

Activities and Societies: Deputy Head Boy final year Afrikaans English Maths Science Biology Computer Science