• Search customer's accounts and verify documents to find discrepancies and treat logs.• Deactivate E-channels and block card to avoid fraudulent transactions.• Document processes and also escalate technical issues .• Communicate with Branch officials to assess and address customer requests, providing timely and quality support.• Effectively treat customer requests ensuring SLAs are met and surpassed.

• Interact with customers, identify their issues and feedback, provide instructions, answer and refer inquiries, resolve complaints, and implement procedures.• Manage high-volume customer queries simultaneously through effective multitasking.• Communicate with customers to assess and address individual needs, providing timely and quality support.• Respond to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.• Resolve product and service problems and take reports on outages and product failures.

• Acted as a liaison between internal teams to ensure Partner needs are met.• Received products, documented and acted on service escalations from Partners.• Improved vendor relations through outstanding customer service.• Answered calls, chats, addressed customer inquiries, solving problems and provided product information.

• Answered calls, chats, addressed customer inquiries, solving problems and provided product information.• Attended to walk in clients, updated records and files. • Conferred with customers about concerns with products or services to resolve problems.• Developed client rapport by promptly processing requests.• Defused customer concerns with exceptional conflict and problem resolution skills.