Olawale Ojo Email & Phone Number

Lagos State, Nigeria

- Work with all Line managers, Operation managers, OEM Partners, Technical Training and Field Officers across the country to ensure training is planned, implemented and evaluated accordingly.- Review of training calendar to ensure it meets all the gaps noticed and highlighted during Gap analysis.- Coordinate all training activities both locally and.

Lagos State, Nigeria

 Determine and assess the organization’s training and employee development needs. Create training materials and programs to address specific business objectives Write reports, keep records, and manage training budget Work with employees, the human resources teams, and management to ensure the achievement of training objectives Monitor and assess the.

Lagos, Nigeria

 Align and ensure adaptation to QFAs’ management style, culture and core values Participate in the planning and execution of formal and advanced training for the operations team Conduct store/department visits to review team capabilities and monitor Help maintain the highest level of operational excellence in Operations by identifying barriersto.

Abeokuta South, Ogun, Nigeria

Abeokuta South, Ogun, Nigeria

Observing and leading new hire training- Monitoring trainees progress throughout duration of training and provision of coaching and developmental feedback- Facilitating the transition of trainees from training to work environment while ensuring competency levels are sufficient- Participation in clients meetings and calibration for material and curriculum.

Consol Close, Oshodi, Lagos

• Identify and develop training programs to meet Contact Centre operational needs
• Ensure that the training objectives are aligned with organization’s short, medium and long term goals
• Develop specific training curriculum and modules to improve performance and address the skills gaps and performance deficiencies identified by the Quality Assurance Team.
• Maintain a calendar of training programs designed to meet both the internal business requirements and external revenue generating opportunities.
• Manage the interface and the interactions with ConSol’s training Partners e.g. QAI Global.
• Conduct regular feedback surveys from training programs provided to both internal and external customers, collate and present results to Management.

Ibadan

Part of a Team in the Back Office (Service Recovery) posed with resolving customer issues via Social Media Platform and delivering excellent customer experience.- Ensure a side by side approach to give all customers a WOW experience- I ensure that all customers are addressed efficiently and effectively.- Liaise with customers to understand their needs and.

Ogun State

Part of a Team in the Back Office (Service Recovery) posed with resolving customer issues via Social Media Platform and delivering excellent customer experience.- Ensure a side by side approach to give all customers a WOW experience- I ensure that all customers are addressed efficiently and effectively.- Liaise with customers to understand their needs and.

Opic Towers

- Observing and leading new hire training- Monitoring trainees progress throughout duration of training and provision of coaching and developmental feedback- Facilitating the transition of trainees from training to work environment while ensuring competency levels are sufficient- Participation in clients meetings and calibration for material and curriculum.

Abeokuta, Ogun State

- Ensuring excellent customer service experience over the phone- Apply a side by side approach even when over the phone- Multitasking to ensure fast customer resolution - Update customers with information about previous and latest products and services and providing link for future interactions- Intimating customers on new products and services as well as.

Ogun State

• Resolving all queries logged from the front line associates
• Ensuring prompt resolution of queries from all form of complaints
• Resolution of billing and Value Added service issues
• Providing support to all other service recovery team to ensure free flow of work

Bachelor'S Degree, Animal Physiology, Second Class Upper

Activities and Societies: Football Team.

National Diploma, Animal Health And Production, Upper Credit

Activities and Societies: Football and Excursion team.