Omar Qrouq Email & Phone Number

Dubai, United Arab Emirates

• Provide ERP Odoo functional support, including implementation, customization, and optimization.• Create documentation and dashboards for Educational ERP System to enhance decision-making.• Conduct end-user training and collaborate with stakeholders to implement ERP enhancements.Perform QA tasks and assist with custom development.• Expand knowledge in Oracle Fusion ERP for future projects .• Support Keyloop Autoline systems for Kia, Hyundai, and GENAVCO.

Amman, Jordan

• Execute test cases.• Conducting functional testing.• Preparing main test scenarios and test cases.• Preparing Bug Reports.• Preparing Customer journey Reports.• Performing Web testing, mobile testing.

Amman, Jordan

- Successfully launched and managed an online page selling accessories- Created and implemented digital marketing strategies that increased website traffic by 75% and drove sales growth- Maintained positive relationships with customers, resulting in a 90% satisfaction rate

Amman, Jordan

- Provided exceptional customer service by promptly responding to inquiries, resolving complaints, and ensuring customer satisfaction.- Handled customer relations issues, enabling quick resolution and client satisfaction.- Responded to customer inquiries and complaints on social media channels, ensuring high levels of customer satisfaction.- Created and curated high-quality content for social media platforms.- Created and launched new online marketing strategies, resulting in 30% sales increase.

Bachelor'S Degree, Software Engineering, 87.6

High School, Scientific Guidance