▪ Experienced: Customer service professional with 10+ years in call centers and hospitality services▪ Experienced: Quality and Volume hiring for internal and external recruitment process▪ Efficient: Adept at handling various calls on a daily basis, while consistently resolving client issues in a short time span▪ Skilled: Possess exceptional customer service skills, with customers regularly commending on received support▪ Skilled: Possess exceptional communication skills oral and writtenRELEVANT SKILLSCustomer Service▪ Handled 50+ customer interactions per day, giving detailed, personalized, friendly and polite service to ensure customer retention▪ Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells▪ Handled a team of 15 to 20 agents, tracking of work of all the team members, alignment of goals and targets to team goals and purpose.▪ Handled various line of businesses (Financial, Sales, Healthcare., etc…) inbound and outbound▪ Ability to handle multiple tasks in a fast paced BPO environmentTechnical ▪ Receive source data such as customer names, addresses, phone numbers, credit card information, and enter date into various customer service software▪ Perform data entry and retrieval with software such as Microsoft Office (Word, Excel and Powerpoint)▪ Able to setup laptop, headphones, microphones, Skype, Zoom or any other chat service to converse with customers and forward calls to leads.Human Resources Sourcing/Recruitment/HR Task▪ Strong accomplished experienced in direct technical (internal or external) recruiting▪ Deep knowledge in all full lifecycle of recruiting, sourcing, qualifying, networking, assessing, salary trends, relationship management, and due diligence▪ Strong knowledge of technical job market, web-based and Internet recruiting techniques, and employment policies and procedures▪ Ability to interface and maintain effective working relationships with individuals at all levels▪ Ability to handle sensitive and confidential information appropriately▪ Ability to handle multiple tasks in a fast paced HR environment