Configuring and maintaining the networked computersystem, including hardware, system software, andapplications.Ensuring data is stored securely and backed up regularly.Diagnosing and resolving hardware, software, networking,and system issues when they arise.Replacing and upgrading defective or outdatedcomponents when necessary.Monitoring system performance to ensure everythingruns smoothly and securely.Researching and recommending new approaches toimprove the networked computer system.Providing technical support when requested.Documenting any processes which employees need tofollow in order to successfully work within our computingsystem.Analysing, identifying, fixing, and recording network andserver problems.Support the IT infrastructure and operation functions ofnetwork, systems, database and administration.Train/instruct users in proper use and security of allsystems.Responsible for overall IT Application (servers &application) support, maintenance, functionalities andenhancements).Projects: Opening for three branches:Receipt from Contractor all network & infrastructure for each.branch (Eastown & Westown & Villette) and go live for softopening then provide contractor with draft report for makeediting for final receipting. Implementation for POS System for two branches:Mapping and implement new POS system for two branches. Migrate Three Branches:Migrate for three branches and implement Managed serveras (Domain Controller Server, File Server, VOIP Server, POSServer ….)

Set up hardware and install and configure software anddrivers.Maintain and repair technological equipment (e.g.routers) or peripheral devices.Install well-functioning LAN/WAN and other networksand manage components (servers, IPs etc.).Manage security options and software in computers andnetworks to maintain privacy and protection from attacks.Perform regular upgrades to ensure systems remainupdated.Troubleshoot system failures or bugs and providesolutions to restore functionality.Arrange maintenance sessions to discover and mendinefficiencies.Keep records of repairs and fixes for future referenceOffer timely technical support and teach users how toutilize computers correctly.

Serve as the first point of contact for customers seekingtechnical assistance over the phone or email.Perform remote troubleshooting through diagnostictechniques and pertinent questions.Determine the best solution based on the issue anddetails provided by customers.Walk the customer through the problem-solving process.Direct unresolved issues to the next level of supportpersonnel.Provide accurate information on IT products or services.Record events and problems and their resolution in logs.Follow-up and update customer status and information.Pass on any feedback or suggestions by customers to theappropriate internal team.Identify and suggest possible improvements onprocedures.