Charles Okafor Email & Phone Number

Lagos State, Nigeria

. Manage user accounts in Active Directory across the organization forest, creating GPOs to secure and manage objects. Aided in the successful migration of 1500 user accounts across 3 Microsoft 365 tenants for a more flexible and secured mailing platform. Also enrolled user in Intune and MDM• Setup and maintained multiple Windows server hosts housing multiple Virtual servers across different Data centers, resulting in a significant reduction in downtime in server performance and a 10% reduction in hardware-related issues.• Provided technical support to over 1000 M365 accounts across multiple tenants synced to the local AD. In a hybrid environment. maintaining a 95% satisfaction rate and reducing the average resolution time by 20%. Veeam Backup for HyperV VMs and files across all Host Server Infrastructure

Lagos, Nigeria

. Ensured seamless operation of computing systems and network devices at the client's site, emphasizing Microsoft server management, including servers 2016, ADDS, DHCP, DNS, and implementation of print solutions (Equitrac) for printers.• Implemented user account creation and group policies for over 500 computers, along with setup and configuration of Organizational Units (OUs) at the client's location.• Provided comprehensive IT support for diverse operating systems (MAC, Ubuntu, Windows OS, Chromebook, Apple iPad, and Smart TVs) within the campus and residence, recording and resolving incidents within SLA, and actively managing the Open Ticket Queue for timely incident resolution.

Lagos, Nigeria

Successfully led a team of four IT Support Officers in overseeing and maintaining 300+ sales point computers, and workstations across seven company outlets in Lagos.• Implemented effective task tracking and scheduling using the Manage Engine CRM application and Microsoft Teams, ensuring the team's focus on monitoring deliverables and troubleshooting technical issues.• Developed innovative remote troubleshooting solutions for common hardware/software issues using remote support tools like Any-desk and Team-viewer, contributing to enhanced system reliability and efficiency.

Lagos

.Successfully implemented and optimized solutions based on customer requests, effectively addressing issues and minimizing workflow backlogs using RAVE CRM.• Proficiently administered M365, Azure, and Exchange policies, including BYOD policies, MFA, and conditional access, contributing to a secure and efficient IT environment. And proper use of Microsoft PowerShell for bulk operations• Established and maintained a streamlined process for the incident and problem escalation, meticulously documenting daily support activities and resolutions using Rave CRM, showcasing a commitment to organized and effective support operations.

Lagos

.Resolved 1st and 2nd-level computer issues, troubleshooting and diagnosis for software hardware, and peripheral issues, ensuring swift issue resolution.• Demonstrated expertise in hardware installations, network printers, video conferencing, and PABX telephone maintenance, contributing to a seamless technological infrastructure.• Accomplished user and group access management on Microsoft Server 2012, 2016, and Windows operating systems, while also overseeing license maintenance and installation of essential software applications.

Lagos

Victoria Island,Lagos

INDUSTRIAL TRAINING

Bachelor’S Degree, Computer Science, Second Class

Activities and Societies: SEP CLUB(SYSTEMS ENGINEERING AND PROGRAMMERS CLUB).CARING OUT ASSIGNED PROJECTS AND ATTENDING SEMINARS.

Project Management Professional Training, Computer Science, Certificate Of Completion

Activities and Societies: Ms Project Software understanding, Theory and Practice application of PMP life Cycle.