Charles Okafor Email and Phone Number
With over Eight years of experience in Tech., I am a seasoned Systems Administrator and Support Specialist proficient in providing comprehensive administration across multiple Microsoft Server hosts, each hosting over 50 VMs using Hyper-V and VMware, on-site and remotely. I have extensive expertise in administering Windows, Mac, and Linux OS clients. My skills encompass Cloud Infrastructure configurations, managing hybrid and multiple cloud tenants, network design, M365 setup and administration, virtual environments, small to medium IT projects using Agile methodology, and system evaluation and optimization.I have a proven track record of effectively troubleshooting intricate systems and resolving complex issues. Recognized as a dependable team player, I am committed to delivering exceptional customer service with a strong focus on meeting and exceeding expectations.
Nestoil Limited
View- Website:
- nestoilgroup.com
- Employees:
- 795
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System Administraton And Data Centre OperationsNestoil Limited
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System AdministratorNestoil Limited Jun 2024 - PresentLagos State, Nigeria. Manage user accounts in Active Directory across the organization forest, creating GPOs to secure and manage objects. Aided in the successful migration of 1500 user accounts across 3 Microsoft 365 tenants for a more flexible and secured mailing platform. Also enrolled user in Intune and MDM• Setup and maintained multiple Windows server hosts housing multiple Virtual servers across different Data centers, resulting in a significant reduction in downtime in server performance and a 10% reduction in hardware-related issues.• Provided technical support to over 1000 M365 accounts across multiple tenants synced to the local AD. In a hybrid environment. maintaining a 95% satisfaction rate and reducing the average resolution time by 20%. Veeam Backup for HyperV VMs and files across all Host Server Infrastructure
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Senior Information Technology Support EngineerNetcom Africa Limited Jun 2022 - Aug 2024Lagos, Nigeria. Ensured seamless operation of computing systems and network devices at the client's site, emphasizing Microsoft server management, including servers 2016, ADDS, DHCP, DNS, and implementation of print solutions (Equitrac) for printers.• Implemented user account creation and group policies for over 500 computers, along with setup and configuration of Organizational Units (OUs) at the client's location.• Provided comprehensive IT support for diverse operating systems (MAC, Ubuntu, Windows OS, Chromebook, Apple iPad, and Smart TVs) within the campus and residence, recording and resolving incidents within SLA, and actively managing the Open Ticket Queue for timely incident resolution. -
Technical Support Team LeadTastee Fried Chicken Oct 2020 - Dec 2022Lagos, NigeriaSuccessfully led a team of four IT Support Officers in overseeing and maintaining 300+ sales point computers, and workstations across seven company outlets in Lagos.• Implemented effective task tracking and scheduling using the Manage Engine CRM application and Microsoft Teams, ensuring the team's focus on monitoring deliverables and troubleshooting technical issues.• Developed innovative remote troubleshooting solutions for common hardware/software issues using remote support tools like Any-desk and Team-viewer, contributing to enhanced system reliability and efficiency. -
Microsoft O365 Technical Support (Exchange Online Server)Tek Experts Aug 2019 - Oct 2020Lagos.Successfully implemented and optimized solutions based on customer requests, effectively addressing issues and minimizing workflow backlogs using RAVE CRM.• Proficiently administered M365, Azure, and Exchange policies, including BYOD policies, MFA, and conditional access, contributing to a secure and efficient IT environment. And proper use of Microsoft PowerShell for bulk operations• Established and maintained a streamlined process for the incident and problem escalation, meticulously documenting daily support activities and resolutions using Rave CRM, showcasing a commitment to organized and effective support operations. -
Onsite It Support EngineerResourcery Plc Jul 2018 - Aug 2019Lagos.Resolved 1st and 2nd-level computer issues, troubleshooting and diagnosis for software hardware, and peripheral issues, ensuring swift issue resolution.• Demonstrated expertise in hardware installations, network printers, video conferencing, and PABX telephone maintenance, contributing to a seamless technological infrastructure.• Accomplished user and group access management on Microsoft Server 2012, 2016, and Windows operating systems, while also overseeing license maintenance and installation of essential software applications. -
It Support EngineerCardoso Catholic Community Foundation Mar 2017 - Jun 2018Lagos
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Industrial TrainingNational Engineering And Technical Company Sep 2013 - Feb 2014Victoria Island,LagosINDUSTRIAL TRAINING
Charles Okafor Education Details
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Anambra State UniversitySecond Class -
NewhorizonsCertificate Of Completion
Frequently Asked Questions about Charles Okafor
What company does Charles Okafor work for?
Charles Okafor works for Nestoil Limited
What is Charles Okafor's role at the current company?
Charles Okafor's current role is System Administraton and Data centre Operations.
What schools did Charles Okafor attend?
Charles Okafor attended Anambra State University, Newhorizons.
Who are Charles Okafor's colleagues?
Charles Okafor's colleagues are Jeremiah Omu, Saviour Udoh, Jack Nelson, Obioma Ogakwu, Kome Ajuzuazobona, Ogochukwu Ijeomah, Boyi Ifeola .a.
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Charles Okafor
Lagos State, Nigeria -
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Charles Okafor
Lagos
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