I am an experienced Head of Product Teams. My expertise encompasses crafting product strategies, defining hierarchical structures for key performance indicators (KPIs), implementing robust reporting systems, and managing the recruitment of product managers, analysts, and designers. With over 12 years of extensive experience in product management within both B2C and B2B domains, and a cumulative experience of more than 16 years in the retail sector, I have led significant initiatives.My leadership has been pivotal in managing substantial projects focusing on digital and omni-channel transformation, enhancing customer personalization, and introducing and evolving CRM systems across various industries, including retail and Food Tech.I thrive on tackling intricate, large-scale projects centered around digital product creation, business process automation, and impacting key business metrics. Notable examples from my career in the retail sector include successfully migrating online sales to a new platform and introducing innovative order placement and payment methods. Additionally, I spearheaded the development of mobile applications from inception, significantly boosting our online sales and enhancing the omni-channel customer experience. I am passionate about knowledge sharing and regularly engage in educating colleagues on emerging product frameworks.Moreover, I possess a proven track record of achieving business objectives and elevating customer loyalty through the implementation of digital products and the refinement of the overall customer journey.