Olivier Katz Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Define and implement MSX International Sales strategy across Asia Pacific region.Develop profitable sales with a focus to supporting the industry towards its Retail transformation.

Melbourne, Australia

Managed operations and developed the MSX International business in Australia and New Zealand.Achievements over the years include:- +17% Revenue growth despite Covid years (2020 and 2021), across 2 Covid years during which the activity was reduced by -25%;- high Customer satisfaction with NPS average score above 55- high Staff engagement, with ANZ teams regularly making it to the podium within MSX International markets

Shanghai City, China

DS Automobiles Network Development in CHINA.Key achievements :- « Hub & Spoke » distribution strategy implementation: Network efficiency and profitability increase through Market coverage improvement while reducing the Investors panel (-30%)- Development of a robust Banking pool (4 bank partners) offering innovative financing solutions/retail finance penetration: up to 40%- « Lean distribution » deployment: visual management/problem tracking-problem solving/5S: 65 Dealerships rolled-out in 18 months with an output of +5pts Customer Satisfaction average increase over implemented Dealers

Shanghai City, China

In charge of Customer Experience and Network Strategy.Key achievements- Dealership (4S) Breakeven point reduced by 20%- CRM and Customer loyalty solutions implementation (DS Club, Customer contact plan, MDM-managed Customer database) - Implementation and management of an Omni channel Call Center providing a real Premium Brand experience - Customer Satisfaction (SSI) improvement: Sales 94.5% (+3pts) / Aftersales 95% (+5pts) through « Project 97 »

Slough, United Kingdom

CITROEN Dealership development, opening of a new PEUGEOT showroom, daily Dealership and Teams management (47p). Strict process Sales and Aftersales implementation. As a result, Customer Satisfaction and Additional Sales increased bringing back the Dealership to breakeven point. Key Achievements - Sales and profit target achievement (900 New, 450 Used, 11,000 Workshop hours sold) - Retail Finance penetration up to 55% (New and Used), a 1st Quartile performance, generating profit and Customer loyalty- Upside breakout in SSI performance: Dealership moved from 4th to 2nd quartile in Sales (94%) et Aftersales (88%) satisfaction - Organization of the Dealership closure keeping up the motivation of the teams and the operations until the last day, all staff having found a new job

Coventry And Slough, United Kingdom

Overall responsibility for Parts & Service Business managed in a unique efficient structure after an organization turnaround, merging the PEUGEOT and CITROËN Brands teams (125p, -15%):- Commercial policy/Network management/Dealer animation harmonization- Investors and Dealer council relationship management to insure Network commitment - New multibrand Parts distribution Strategy “hub&spoke” introducing Lean and industrial solutions to develop Service rate and trade businessKey Achievements - Volumes/Margin Target achievement (TO: 200 MGBP, Net Margin: 35%) showing a+10% increase on a flat Market and a decreasing vehicle parc (3 years term: -6%)- Lapsed Customer reconquest plan launched: fixed price offers for 3years+ vehicle/Leasers and B2B collision business offers - Outstanding results on first pilot sites for New Parts Distribution project: parts volume up 62% after 6 months test period

Paris Area, France

CITROËN subsidiaries (23) and importers (57) animation to achieve Brand Sales Volumes/Margin objectivesKey Achievements- Performance exceeding Brand targets in Volumes and Margin (T/O 2011: 1,828 MEUR) - Development of multibrand/3years+ vehicle business solutions to increase business and Market share: EUROREPAR Repair Network in ITALY (35) and SPAIN (28) and EUROREPAR parts range commercial launch to Importers

Paris Area, France

Development of 3 Product Lines in EUROPE (bodyparts/Tires/Coating and PP): Product Line optimization and animation to support Group ambition on Parts & Service // Target +25% Volumes from 2007-2010 Key Achievements - +18% Volume growth on Tires business across CITROËN Authorized repairers Networks in EUROPE (4 Brands launches/Commercial animation)- Margin improvement up to 10points on selected Bodyparts and Lubricant product through DFS optimized logistic

Shanghai City, China

Set-up and development of the PSA Group Purchasing Office in ASIA as part of the group's global sourcing policy to select the best suppliers worldwide.Key Achievements - 20 new suppliers selected (aluminum / piston / clutch / pneumatic / ... wheels) and start of supply flows showing DDP savings up to -35% - Definition and implementation of a structured supplier development program (5 pilot Suppliers)

Paris Area, France

Purchasing Manager Air intake & Cooling – then Exhaust & Depollution Supplier selection/Supplier panel animation (Exhaust and Depollution: 12 Suppliers/700 Part Numbers/Turnover: 665 MEUR)Key Achievements - New/transferred sourcing from SOUTH AFRICA to support the commercial development of PEUGEOT and CITROEN (rebates)- DPF Diesel Particle Filter sourcing - 1st worldwide application: qualification and development of new suppliers & process

Paris Area, France

Consolidation and coordination of 5 Groups / subsidiary controlling: FAURECIA, GEFCO, PANHARD, SAMM, PCM

Paris Area, France

Implementation and management of performance reporting: bond portfolio / performance monitoring / back & middle office costs

Master'S Degree, Business Administration

Master'S Degree, Econometrics