Olavs Kazaks Email & Phone Number

Coaching athletes requires many skills, coaching them well requires a fine development and efficient use of those skills. Above all as a ski coach, transferring passion and enthusiasm for the sport to my athletes is most important. I have combined this mainstay with an athlete centered approach supported by a long term outlook on development, based on the LTAD/LTSD model. I have coached all age groups, from Junior/U18 down to Nancy Greene Ski League. At the Nancy Greene level I was assigned as Lead Coach for over 100 athletes and tasked with everything from curriculum, program quality control, customer service, scheduling and event planning, staffing to equipment management. As lead I also developed training for, and managed a staff of 20 coaches. One of the most rewarding rolls as a senior and Lead Coach is mentoring younger coaches through their development in the Canadian Ski Coaches Federation pathway. From season and lesson plans to course setting, race day support, skill development and program design, guiding and developing young coaches is incredibly rewarding. Coaching remains exciting to me as it is an all in skills and capabilities proving ground which continually challenges on many levels. With almost twenty years in, I have had the pleasure of being challenged to: develop talent - short and long term, understand and dissect learning styles, massively improve multiple forms of communication, set and execute goals, plan and assist in event management, organizational skills, learn about NPOs, NSOs, PSOs, equipment management, understand sport psychology and sport program development.The coaching and ski racing landscape is continually changing and there are new challenges each season, keeping things interesting and exciting!

I was accountable to our General Manager and Dealer Principal for departmental profit, improved efficiency, fill rates, accurate inventory management, obsolescence control and customer service. I oversaw our auto parts team at Tony Graham Infiniti Nissan as we provided solutions for all our retail, wholesale and internal customer's needs.I was given the opportunity to join this team as part of a challenging, transitional phase brought about by sales growth and personnel changes.With the activation of our exceptional team I was able to revitalize our department in multiple areas. I was able to renegotiate our shipping agreement and improve our loading dock, significantly reducing wait times for deliveries by up to 50%. I brought an inflated obsolescence under control, long term, to within KPI standards of less than 5%. Among other achievements, I also executed a complete physical reorganization of all our tire and hard part inventory organization and retrieval systems.

In this role my primary accountability was to our Infiniti Service customers. I also reported to and collaborated with our General Manager and Service Manager on: shop efficiency, CSI, new and used car sales deliveries and a myriad of other technical and customer service related issues.We optimized a great opportunity during in my time in this roll as when I started the franchise was brand new. Despite initially being a bit slow, were soon inundated with customers once our reputation for high quality service and attention to detail spread.During our first 4 years I lead the department through 100% shop capacity growth. We also increased our courtesy vehicle fleet from 2 to 7. Throughout this exceptional expansion, ultimate levels of customer service were maintained which lead to our team being awarded with the "President's Award of Merit" in 2008 by Infiniti Canada - #1 Service dealer in Canada.