Itunu Oke Email & Phone Number

Lagos State, Nigeria

• Deployment and seamless integration of ERP application with IT systems and infrastructure Provision of day to day administration, maintenance and support to the users, resolution of issues and liaising with the system.
• Evaluating existing IT infrastructure and recommending system improvements.
• Analysis of existing business practices and map those practices and procedures to the existing functionality within the ERP.
• Collation of new business requirements from HODs and LOB leads and mapping them into specific requests to be coordinated with the system vendor for implementation.
• Working with management and system vendor on the short and medium-term pipeline, setting priority for each project and following up on the ongoing projects to ensure timely implementation.
• Working and coordinating with clients for integrations with ERP and automation systems, communicating API and testing specifications to all parties involved in the integration and aggressively following up with.

Lagos State, Nigeria

• Configure, develop and deliver Microsoft Dynamics ERP software and components in all functional areas
• Installation and implementation of service packs as needed during system setup and confirming that ERP installed is operational and functional before the system is given to the user
• Modify existing customizations and integrations as requested by the business
• Performing analysis to assess the quality and meaning of data
• Creation of unit of measures, basic and advance warehouse setup, and resolving sales/warehouse related issues
• Preparing reports for the management stating trends, patterns, and predictions using relevant data

Lagos State, Nigeria

• Managing relationships with North America customers
• Taking ownership of complex cases involving database export/import, security roles, duties and privileges-related issues across all tiers
• Develop new techniques to support innovative solutions
• Provide specific coaching for each team members daily - help them grow
• Drive continuous quality improvement by being a subject matter expert
• Managing relationships with D365 customers and provide technical documentation for the troubleshooting steps.