Itunu Oke Email & Phone Number

Lagos State, Nigeria

• Deployment and seamless integration of ERP application with IT systems and infrastructure Provision of day to day administration, maintenance and support to the users, resolution of issues and liaising with the system vendor for more serious issues requiring external intervention• Evaluating existing IT infrastructure and recommending system improvements.• Analysis of existing business practices and map those practices and procedures to the existing functionality within the ERP. • Collation of new business requirements from HODs and LOB leads and mapping them into specific requests to be coordinated with the system vendor for implementation. • Working with management and system vendor on the short and medium-term pipeline, setting priority for each project and following up on the ongoing projects to ensure timely implementation. • Working and coordinating with clients for integrations with ERP and automation systems, communicating API and testing specifications to all parties involved in the integration and aggressively following up with different parties to ensure the timely deployment of the integration and go live. • Establishing ERP and automation needs via business process analysis, consultation and observations. • Customization of ERP application, development of programs and scripts for business process automations • Writing programs and scripts to design user-friendly interfaces and optimized functionalities • Performing diagnostic tests and resolving issues to optimize performance. • Supporting management on business process improvements, implementing best practices and fully utilizing ERP system capabilities. • Assisting Finance and Operational departments in various projects to improve productivity of business processes. • Developing and maintaining user documentation, providing technical support and training of ERP end-users on effective use of the system and new features being rolled out

Lagos State, Nigeria

• Configure, develop and deliver Microsoft Dynamics ERP software and components in all functional areas• Installation and implementation of service packs as needed during system setup and confirming that ERP installed is operational and functional before the system is given to the user• Modify existing customizations and integrations as requested by the business• Performing analysis to assess the quality and meaning of data• Creation of unit of measures, basic and advance warehouse setup, and resolving sales/warehouse related issues• Preparing reports for the management stating trends, patterns, and predictions using relevant data• Preparing final analysis reports for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends. • Assist with functional specifications of customizations and integrations required for Microsoft Dynamics ERP implementations• Provide pre-go-live and post-go-live end-user support• Train users on new processes and Dynamics functionality.• Serve as the lead ERP technical expert in-house that liaises with the development team• Take responsibility for the customized unit programming and overall system functionality• Work with all stakeholders inclusive Project Managers, Business Analyst and Consultants to understand the business/application requirements of the assigned task when changes are required or need to be implemented• Take responsibility for delivering development tasks within agreed budgets and timelines• Creation of technical documentation for all customizations and integrations.

Lagos State, Nigeria

Managing relationships with North America customers• Taking ownership of complex cases involving database export/import, security roles, duties and privileges-related issues across all tiers• Develop new techniques to support innovative solutions• Provide specific coaching for each team members daily - help them grow• Drive continuous quality improvement by being a subject matter expert• Managing relationships with D365 customers and provide technical documentation for the troubleshooting steps.• Make clear, data-driven decisions, to ensure that the team operates at peak performance• Deep dive into problems in your team and resolve the root cause.• Proactively monitoring tickets and ensure that SLAs are timely met.• Case review and recommendations.• Follow best practices and processes to deliver top-notch customer satisfaction Field incoming problems from end-users to resolve application, hardware and Provide Dynamics 365 Finance and Operations software issues • Prioritize, schedule, and administer all instances where enhancements and defect resolution are required Communicate D365FO application problems and issues to key stakeholder• Identify and act quickly on opportunities to enhance customer experience• Strong customer-centric mindset, build and maintain strong, collaborative, and effective relationships internally and externally• Ensure all D365 FO SRs are dealt with in an efficient and timely manner• Accurately maintain logs and documentation related to Service Requests gotten from customers• Effectively monitoring communication with customers in the event of a service disruption degradation or outage to make sure that they receive the latest updates as our operations teams work to restore full service• Continuous improvement on skills, product expertise, and knowledge on related technical topics