Oke Onibode Email and Phone Number

1. Support the day to day activities of ensuring optimum service delivery.2. Assist to identify and collate remedies for service defects or failure.3. Monitor, continuous quality improvement programs4. Assist in periodic measurement of all the service provided to determine variances.5. Identify customer expectations and provide feedback to service assurance supervisor6. Support and drive quality awareness programs7. Respond to customer feedback, complaints and report to Head, QualityAssurance and Supervisor8. Documents control, support preparing for internal and external audit.9. Conducting quality assurance survey, analysis and report problems.10. Implementation and maintenance of company’s quality assurance plan and audit programs11. Assist in staffs counseling on the important of complying with standard operating procedure.

1. Profiles passenger and asks security questions2. Ensure accurate baggage weight is inputted into the system.3. Completes excess baggage advice and ensures payment are made4. Assist special passengers5. Assist and direct transit passengers 6. Gathers left over baggage, weigh, record and store7. Perform check-in and boarding activities8. Assist in post departure activities and reconciles flight coupons9. Comply with standard operating procedures.10. Assist in pushing wheel chair passengers.

1. Carries out timely and efficient cabin cleaning in compliance with service level agreement2. Assisting operatives in loading and unloading of aircraft3. Assists in labeling and tagging of containers4. Sets required numbers of dollies in conjunction with equipment operatives5. Received instruction from Load Controller on Dangerous Goods6. Loads bags as appropriate7. Ensure personal safety during operations.