Provided technical assistance to customers via phone, email, and live chat.- Troubleshooted hardware and software issues for desktops, laptops, and mobile devices.- Resolved technical problems using diagnostic tools and troubleshooting techniques.- Configured and supported operating systems, applications, and network devices.- Documented customer interactions and solution details in CRM system.- Collaborated with internal teams to resolve complex technical issues.

Respond to customer inquiries via phone, email, chat, or in-person- Resolve customer complaints and issues in a timely and professional manner- Provide accurate and helpful information about products and services- Process orders, returns, and exchanges as needed- Escalate complex issues to senior representatives or management as necessary- Collaborate with internal teams to resolve customer issues and improve processes- Maintain accurate records of customer interactions… Show more Respond to customer inquiries via phone, email, chat, or in-person- Resolve customer complaints and issues in a timely and professional manner- Provide accurate and helpful information about products and services- Process orders, returns, and exchanges as needed- Escalate complex issues to senior representatives or management as necessary- Collaborate with internal teams to resolve customer issues and improve processes- Maintain accurate records of customer interactions and issues- Meet or exceed customer service performance metrics and targets Show less

Provided administrative support to senior management and team members.- Managed calendars, coordinated meetings, and scheduled appointments.- Prepared and edited documents, reports, and presentations.- Maintained organized filing systems, both physical and digital.- Handled incoming and outgoing mail, emails, and phone calls.- Coordinated travel arrangements and expense reports.- Developed and implemented effective administrative processes.