Mary O'Keeffe Email & Phone Number

Greensboro, Nc, Us

Greenville, Sc

➤ Handling and supervising all day-to-day operations for the company as well as creating RFPs for new training venues.➤ Delivering world-class service to customers both in person and through and virtual contacts.➤ Working closely with IT team to understand and implement an automation strategy for existing internal systems.➤ Recruiting, hiring, and training a multilevel operations workforce and creating new department organizational structure.➤ Advising management team of key operational issues and making recommendations to drive process improvements.➤ Providing weekly projections of current month sales for all customers across all order types and sales channels.

High Point, Nc

➤ Served as Executive Director of Solution Partners and drove the growth and retention of AHFA membership.➤ Worked with the Board of Directors to determine goals, objectives, and opportunities to assist the industry.➤ Filled role of chairperson for annual Golf Tournament, Regulatory Summits, and Logistics Conferences.➤ Delivered ongoing relations by servicing existing membership to build long-term relationships and maintain goodwill.➤ Expanded business opportunities through cross-sells and referrals to create new business and expand services.➤ Provided leadership to become fully engaged with both existing and new members while working with team members.➤ Managed accounts by responding to client needs, anticipating issues, and providing solutions to promote retention.➤ Identified opportunities to strengthen existing client/member relationships through timely, high-quality service delivery.

Liberty, Nc

➤ Managed Marriott International account with daily contact with buyers, designers, architects, and logistics personnel.➤ Provided continuous updates on Marriott's procurement web-site including new orders, shipments, and order changes.➤ Coordinated Model Room projects with close communication with designers and architect to ensure on-time delivery.➤ Attended daily production meetings with department heads on production schedule and order status and updated clients.➤ Served as primary inside contact for Marriott on all issues pertaining to quality, orders, COM, shipments, and products

Kernersville, Nc

➤ Acted as consultant to support client objectives by focusing on identifying strategies and delivering appropriate solutions.➤ Utilized strong communication and networking skills to increase client count by 35% and client retention by over 87%.➤ Managed multiple tasks, coordinated in-house logistics to meet tight deadlines, and ensured successful project delivery.➤ Improved the customer experience through friendly follow-up calls that ensured after-sale customer satisfaction.➤ Created and submitted reports on information on various referral channels within required company timeframes.➤ Helped meet overall revenue growth goals by building and developing relationships with clients and increasing retention.➤ Offered customers the best products, services, and solutions and referred opportunities to specialists when needed.➤ Oversaw ownership of allocated accounts including expansion and retention to attain sales, referral, and service goals.

➤ Sales Account Manager – Juice That Brand Promotions, Greensboro, NC – 08/2006 to 07/2011➤ National Sales Analyst/Inside Sales Manager/Customer Service Manager – Merz Inc., Merz Pharmaceuticals, LLC, Senator USA, Greensboro, NC – 09/2000 to 05/2006➤ Director of Customer Service/Sales Administration – HAG, Inc., Greensboro, NC – 01/1989 to 09/2000