•Monitored emails, organized inbox, and prioritized messages for supervisor. Set up virtual Zoom meetings, invited guests and disseminated agendas. Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms. Conferred with customers by telephone, chat or email to provide information. Answered and screened calls to provide information, schedule appointments and take detailed messages. Completed business correspondence, transcription, and data

• Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.• Resolved customer complaints by distinguishing. •prioritizing and reporting technical issues. Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company. •Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. •Initiated proactive follow-ups with clients to ensure their needs were met after initial interactions.