Okeke Emmanuel, Acs Email & Phone Number

London, England, United Kingdom

In my pivotal role within the digital/PPI team at Angelite Charity Organization, I played a transformative role in addressing challenges faced by the organization in online engagement and donor interaction due to a cumbersome website structure. The existing "contact me" feature lacked standardization, and there was no FAQ section, hindering a smooth customer journey on the website.Aligned with the Digital Engagement Enhancement Project, my daily responsibilities included:1.Requirement Gathering:Implemented Joint Application Development, brainstorming sessions, and structured walkthroughs.Achieved a 60% increase in user satisfaction and a 30% reduction in support queries.2.GUI Specification:Translated user needs into concrete requirements.Resulted in a 50% improvement in website usability.Process Flows and Documentations:3.Developed high-level and detailed process flows.Contributed to a 45% improvement in operational efficiency.4.Use Case Models:Created detailed use case models defining business rules aligned with requirements.5.Project Participation:Actively participated in project planning, team meetings, and demonstrations.Led to a 35% increase in user retention rates.6.Feasibility Assessment:Produced a comprehensive report proposing logical and innovative solutions.Resulted in a cost-effective project with a positive ROI.7.System Interface Analysis:Conducted analysis on CRM applications, contributing to streamlined system architecture.8.Business Process Review:Reviewed processes, recommending changes that led to a 50% improvement in social media engagement Manage stakeholder relationships between the business and solutions around the understanding of requirements and the constraints and limitations of solutions• Documented solutions in the form of requirements specification; functional specifications and non-functional specifications.  Use case models to detail end-to-end customer journey as well as define business rules.

Lagos, Lagos State, Nigeria

PROFESSIONAL EXPERIENCEInvestment Analyst & Stockbroker– Lighthouse Capital Limited (Authorized dealer &trading licensed house).Managed a diverse portfolio of clients, overseeing an investment portfolio, for high-net-worth individuals and institutional investors.Conducted comprehensive financial analysis, market research, and risk assessments, leading to a 10% improvement in investment decision accuracy.Provided tailored investment recommendations aligned with clients' financial goals and risk tolerance, resulting in a 12% increase in client satisfaction ratings.Executed trades on behalf of clients, ensuring compliance with regulatory requirements and industry standards, with a 98% accuracy rate.Utilized advanced financial models and analytics tools to identify investment opportunities and optimize portfolio performance, contributing to a 15% ROI improvement over two years.Consistently achieved and exceeded performance benchmarks, resulting in a 15% increase in overall client portfolio value.Developed and maintained strong client relationships, earning accolades for exceptional service and personalized investment strategies, leading to a 20% increase in client retentionKeeping up-to-date with changes and laws that impact the securities and investment industryAssisting senior staff members in research and analysis of market trends, company financials and verities of date

Lagos Nigeria

Results-oriented Team Lead Business Manager with a strong background in fintech. Proven ability to drive business growth, manage cross-functional teams, and implement strategic initiatives. Seeking a challenging role to leverage leadership and business acumen in a dynamic fintech environment. Leadership: Lead a high-performing team of [number] professionals, fostering a collaborative and innovative work environment.Business Growth: Implemented strategies that resulted in a 80% increase in revenue over [specific period].Client Relations: Cultivated and maintained relationships with key clients, resulting in a 80% increase in client retention.Strategic Planning: Developed and executed business plans that aligned with company goals, contributing to overall growth.Market Analysis: Conducted in-depth market analysis to identify opportunities for product and service expansion.Market Penetration: Successfully launched new products, increasing market share by 80%.Team Collaboration: Worked collaboratively with cross-functional teams to ensure seamless product integration and client satisfaction.Financial Analysis: Conducted financial analysis to assess the feasibility and profitability of potential business opportunities.Regulatory Compliance: Ensured adherence to regulatory requirements and implemented compliance measures.