In my pivotal role within the digital/PPI team at Angelite Charity Organization, I played a transformative role in addressing challenges faced by the organization in online engagement and donor interaction due to a cumbersome website structure. The existing "contact me" feature lacked standardization, and there was no FAQ section, hindering a smooth customer journey on the website.Aligned with the Digital Engagement Enhancement Project, my daily responsibilities included:1.Requirement Gathering:Implemented Joint Application Development, brainstorming sessions, and structured walkthroughs.Achieved a 60% increase in user satisfaction and a 30% reduction in support queries.2.GUI Specification:Translated user needs into concrete requirements.Resulted in a 50% improvement in website usability.Process Flows and Documentations:3.Developed high-level and detailed process flows.Contributed to a 45% improvement in operational efficiency.4.Use Case Models:Created detailed use case models defining business rules aligned with requirements.5.Project Participation:Actively participated in project planning, team meetings, and demonstrations.Led to a 35% increase in user retention rates.6.Feasibility Assessment:Produced a comprehensive report proposing logical and innovative solutions.Resulted in a cost-effective project with a positive ROI.7.System Interface Analysis:Conducted analysis on CRM applications, contributing to streamlined system architecture.8.Business Process Review:Reviewed processes, recommending changes that led to a 50% improvement in social media engagement Manage stakeholder relationships between the business and solutions around the understanding of requirements and the constraints and limitations of solutions• Documented solutions in the form of requirements specification; functional specifications and non-functional specifications.  Use case models to detail end-to-end customer journey as well as define business rules.

PROFESSIONAL EXPERIENCEInvestment Analyst & Stockbroker– Lighthouse Capital Limited (Authorized dealer &trading licensed house).Managed a diverse portfolio of clients, overseeing an investment portfolio, for high-net-worth individuals and institutional investors.Conducted comprehensive financial analysis, market research, and risk assessments, leading to a 10% improvement in investment decision accuracy.Provided tailored investment recommendations aligned with clients' financial goals and risk tolerance, resulting in a 12% increase in client satisfaction ratings.Executed trades on behalf of clients, ensuring compliance with regulatory requirements and industry standards, with a 98% accuracy rate.Utilized advanced financial models and analytics tools to identify investment opportunities and optimize portfolio performance, contributing to a 15% ROI improvement over two years.Consistently achieved and exceeded performance benchmarks, resulting in a 15% increase in overall client portfolio value.Developed and maintained strong client relationships, earning accolades for exceptional service and personalized investment strategies, leading to a 20% increase in client retentionKeeping up-to-date with changes and laws that impact the securities and investment industryAssisting senior staff members in research and analysis of market trends, company financials and verities of date

Results-oriented Team Lead Business Manager with a strong background in fintech. Proven ability to drive business growth, manage cross-functional teams, and implement strategic initiatives. Seeking a challenging role to leverage leadership and business acumen in a dynamic fintech environment. Leadership: Lead a high-performing team of [number] professionals, fostering a collaborative and innovative work environment.Business Growth: Implemented strategies that resulted in a 80% increase in revenue over [specific period].Client Relations: Cultivated and maintained relationships with key clients, resulting in a 80% increase in client retention.Strategic Planning: Developed and executed business plans that aligned with company goals, contributing to overall growth.Market Analysis: Conducted in-depth market analysis to identify opportunities for product and service expansion.Market Penetration: Successfully launched new products, increasing market share by 80%.Team Collaboration: Worked collaboratively with cross-functional teams to ensure seamless product integration and client satisfaction.Financial Analysis: Conducted financial analysis to assess the feasibility and profitability of potential business opportunities.Regulatory Compliance: Ensured adherence to regulatory requirements and implemented compliance measures.