- Verified and resolved bug reports and issues.- Responded to system faults quickly to minimise disruption to customer experiences.- Reacted to technical support requests quickly, resolving issues within target timeframes.- Supported design and development phases with technical guidance on new features and improvements.- Highlighted technical requirements and solutions using performance data insights.- Evaluated existing software to highlight functionality successes and opportunities.- Assessed performance, reliability and security to provide responsive application support.- Trained teams on new software programmes to limit operational disruption.- Wrote clean, clear and well-tested code for various projects.

- Empowered mentees to make informed decisions, evaluate options and weigh risks and benefits to make choices aligned with values and goals.- Provided constructive feedback and guidance during setbacks, helping mentees overcome challenges, learn from mistakes and develop resilience.- Facilitated access to local resources and skills development opportunities to help students achieve goals.- Maintained confidentiality to create safe and supportive space for open dialogue and growth.

- Troubleshot coding issues to determine root causes and prevent reoccurrences.- Employed faultfinding and troubleshooting skills to recognise and resolve software development issues.- Conducted software and system testing to accurately determine code functionality.- Developed software in JavaScript and PHP, improving system function and performance.- Secured data appropriately to maintain safety and limit breaches.- Supported peer code reviews to identify development opportunities.- Boosted developmental performance by producing clear, comprehensive code quality documents.- Maximised coding efficiency through successful optimisation of function and algorithms.