1. Managing Training and Development activities to all levels within the organization.2. Act as a Strategic Partner for other Department for designing improvement in business process efficiency.3. Design, Develop and Deliver VisioNet Management Development Program4. Design and Develop Training material for Special Training Topics according to needs. Including responsible as a Trainer.In 2015 - 2016 as an Recruitment & Training Dev Dept HeadAlso responsible for Recruitment process within organization.In 2013 - 2015 as an Operational Support for Contact Center Division (with over then 300 employee)1. Responsible for HR activities such as Recruitment, Training, and Payroll.2. Building management include Asset management.3. To ensure that Policies, Procedures, and Working Instruction are comply with ISO certification.4. Monitoring Contact Center agent qualities with Quality Management.

Deliver presentation as a trainer or facilitator ( public/leadership training/workshop, induction for new staff, Front Liners)Design modules, workbook and Facilitator Guide Design Performance Management SystemCoach to coach for Performance ManagementCoordinator for Management Development Program ( MDP )Performance Management System coordinator (PMS)

Leadership facilitator (for junior and senior management level)Leadership event coordinator (for junior and senior management level)Coach the coach

responsible for any administration and correspondence that aimed to customer service