• Identify, asses, recommend, determine, and implement hardware and software upgrades for business applications, servers, networks, desktops, laptops, printers, and automation.• Contribute to establish and implement best practice and way of working standards as well as departmental policies and procedures.• Responsible to manage all aspects of BIT department including operations, infrastructure, network, security to meet business requirements and compliance.• Manage operation teams on their daily activities for effective delivery of services and compliance with regulatory guidance.• Maintain relationships with the stakeholders to align with the overall business strategy and corporate strategy• Collaborate with Global Security, Network, Infrastructure and Operation team to maintain the environment of OLX Group.• Manage of hardware utilization and ensuring it is optimized to meet business requirements.

• Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity.• Work with team members to resolve more complex or cross-technology incidents.• Independently review, implement and verify changes/solutions of moderate complexity and risk to meet customer and/or internal infrastructure needs within area(s) of technical responsibility.• Participate in customer and internal projects, including transformation. Lead projects from own responsibility area.• Provide advice, coaching and mentoring System Engineer L1.• Deep knowledge of x86/server platform, virtualization, storage technologies and backup server with the ability to accurately identify and resolve infrastructure issues.• Responsible for maintaining IT infrastructure including server or desktop, VMware environment, data storage, switching and routing, backups, email, firewall, spam filtering, AV, VPN, mobile devices, VOIP systems, network monitoring, and all other technologies.• Conceptualized and implemented systems upgrades. Worked with clients to analyze current network needs and identify areas in need of improvement. Researched and deployed innovative usage of technology to improve client productivity and efficiency.• Managed team of help desk technicians and network engineers to meet the needs of customers. Drafted technical documentation on projects, specifications, solutions, and problems.

• Lead design, deployment, and maintenance of a broad range of Microsoft technologies including: Windows Server 2003 - 2012R2; Exchange Server 2003 - 2016; SharePoint Server 2003 - 2016; SQL Server 2005 - 2014; Windows Server Update Services (WSUS); DNS; DHCP; Active Directory; Group Policy Design and Implementation; File Server; IIS; Cluster; Terminal Services Gateway and Remote Desktop Services.• Performed migration for Active Directory, Exchange, SharePoint, SQL, DNS, DHCP, File Server, and others. Upgrade and migration from a physical environment into Virtualization environments.• Take a role as Project Manager to make sure the project delivery planning and designing systems that run business applications from end-to-end running as expected.• Implement and document all facets of security on said systems with stringent guidelines.

• Implement product such as Domain Controller, Exchange Server, SharePoint Server, SQL Server, DHCP, DNS, File Server, Cluster, Server, Storage, Network, Endpoint Antivirus, and others.• Administer multiple Active Directory Forests, Domains, DHCP, DNS, and various other infrastructure services. Trust relationships setup, dcpromo and decommission of AD.• Performed migration for Active Directory, SharePoint, Exchange, SQL, DHCP, File Server, Application Server, and others.• Helping clients in the problems faced during the project.• Give the best advice to the client for the company and they need to use products from Microsoft.• Maintain standards document, standard build implementation plans (SOE). Create documentation, report, and user acceptance test.

• Ensuring and improve the existing system at the stores (Point of Sales) and head office (Dynamics AX) to be able to run well.• Responsible for maintaining IT infrastructure including server or desktop, database, backups, email, printer, switch, firewall, spam filtering, AV, VPN, network and applications.• Ensuring the database between stores and the head office always connected and updated.• Create and check database schedule backup weekly.• Provide short training to all Store Managers periodically and create SOP for Point of Sales applications.• Trained employees across multiple departments including log-in procedures, software, permissions, printing issues, and security.

• Controlling daily activities in store where customers complain about their damaged goods.• Review and analyze the damage to the goods.• Create reports of damaged goods to be sent to Taiwan.• Ensure that the goods have been in service already in good condition when return from Taiwan.• Help provide solutions to customer complaints about the goods have been purchased from us.

• Receive customer complaints for damaged goods like desktop pc or laptop to be fixed.• Analysis of damage and repair immediately.• Create reports for all service work.• Help provide solutions to customer complaints over the goods that have been purchased from us.