• Identified, analyzed and interpreted trends or patterns in complex data sets.• Analyzed transactions to build logical business intelligence model for real-time reporting needs.• Analyzed data to identify root causes of problems and recommend corrective actions.• Deployed predictive analytics models to forecast future trends.• Created dashboards to monitor and track key performance indicators.

• Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.• Worked with business intelligence software and various reports to glean insights into trends and prospects.• Used statistical methods to analyses data and generate useful business reports.• Identified, analyzed and interpreted trends or patterns in complex data sets.• Analyzed transactions to build… Show more • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.• Worked with business intelligence software and various reports to glean insights into trends and prospects.• Used statistical methods to analyses data and generate useful business reports.• Identified, analyzed and interpreted trends or patterns in complex data sets.• Analyzed transactions to build logical business intelligence model for real-time reporting needs.• Analyzed data to identify root causes of problems and recommend corrective actions.• Deployed predictive analytics models to forecast future trends.• Created dashboards to monitor and track key performance indicators. Show less

• Responded to technical support requests from a bank employee• Troubleshoot and resolve hardware and software issues.• Installed, configured, and maintained computer systems and applications.• Managing user accounts and permissions.• Performing regular system and network maintenance.• Monitoring and maintaining network Security and performance.• Assisting with data backup and recovery operations.• Providing training and guidance to staff on IT-related… Show more • Responded to technical support requests from a bank employee• Troubleshoot and resolve hardware and software issues.• Installed, configured, and maintained computer systems and applications.• Managing user accounts and permissions.• Performing regular system and network maintenance.• Monitoring and maintaining network Security and performance.• Assisting with data backup and recovery operations.• Providing training and guidance to staff on IT-related matters.• Collaborations with other IT staff to resolve complex technical issues.• Documenting technical procedures and solutions.• Provided physical and virtual IT support for bank branches• Created and managed user profiles on the network• Attended to banking application issues• Troubleshoot and solve LAN and link issues• Automatic Teller Machine (ATM) technical support• Liaise with service providers to clear technical issues Show less