Okon Ukeme Email & Phone Number

Lagos, Nigeria

Lagos State, Nigeria

Incident management: Responding to and resolving any system failures, outages, or other technical issues that may arise.System monitoring: Continuously monitoring the performance and availability of systems and networks to ensure they are running efficiently and effectively.Infrastructure management: Maintaining and updating the hardware and software infrastructure, including servers, storage, networking equipment, and operating systems.User support: Assisting users with technical issues, troubleshooting problems, and providing solutions and guidance.Security management: Implementing and maintaining security measures, such as firewalls, antivirus software, and access controls, to protect the organization's systems and data.Backup and disaster recovery: Establishing and managing backup procedures and disaster recovery plans to ensure the organization can quickly recover from unexpected events or data loss.Upgrades and patch management: Planning and implementing system upgrades, including hardware or software updates, and ensuring that all systems are properly patched and up to date.Documentation and reporting: Documenting system configurations, procedures, and troubleshooting steps, and preparing reports on system performance, incidents, and maintenance activities.Collaboration and communication: Working closely with other IT teams, stakeholders, and vendors to coordinate and implement system changes, upgrades, and projects.Research and planning: Staying up to date with new technologies and industry trends, evaluating their potential benefits to the organization, and planning for future system enhancements or improvements.

Lagos State, Nigeria

• Oversaw an organization’s computer network, which involved more than 4 satellite office locations, and performed system maintenance on software, hardware and configurations when needed.• Created a company-wide backup of all network settings and essential data and recovered information in various locations during system crashes.• Constantly monitor and oversee the performance of servers, including software and hardware to ensure they are operating at an optimum level.• Provide troubleshooting assistance and help with diagnosing technical issues within the system.• Research and install the best firewalls and devices along with the installation of systems and their upgrades.

Nigeria

• Oversee and supervise IT operations, including staff and infrastructure; Lead and plan IT infrastructures, software product deployments, and strategic operations.• Coach and manage employees within the IT department, liaise with other departments to ascertain their technological requirements, and implement solutions that meet the requirements and are aligned with the organization's objectives.• Develop a strategy as it relates to the organization's IT infrastructure (computer and information systems, security, and communication systems)• Collate and track specifics of the IT department's annual budget in collaboration with the TSA Global IT Team.

Lagos

• Managed the organization's IT infrastructure and improved its IT services efficiency by defining, delivering, and supporting strategic plans for implementing information technologies. • Spearheaded the implementation of information technology strategies, policies, and procedures by evaluating the organization's current and future business needs.• Managed teams to plan and implement project plans, development strategies, business and risk analyses, budgeting and forecasting, and resource allocation. • Managed and supervised employees in the IT department. Ensured the maintenance of current projects and technology systems. • Oversaw and determined timeframes for major IT projects, including system updates, upgrades, migrations and outages.

Bode Thomas Surulere

• Directed IT project management, department administration, hardware and software implementation, and user support. • Supervised and managed the IT staff, drove service delivery standards and compliance with company policies and procedures, and identified and implemented continuous improvement initiatives.• Analyzed all IT infrastructures, prepared reports to be submitted to senior management, and researched all technological solutions. • Identified vulnerabilities, the need for upgrades, and opportunities for improvement.• Determined and implemented various IT procedures, assisted in integrating different processes into new and existing systems, prepared all user specifications and performed tests on all applications according to technical specifications.

Ikeja

Master Of Business Administration - Mba, Marketing/Marketing Management, General

Master Of Information Technology, Computer Science

Pgd Certificate, Computer Science

Advance Diploma, Project Management, 96%

Higher National Diploma, Computer Science

Activities and Societies: Anti-AIDS Club, Lions Club, Red Cross, Technology Student Fellowship and Football TeamPresident of the Anti-AIDS.

National Diploma, Computer Science

Activities and Societies: FootBall Team, Anti-AIDS Club Coordinator.Computer Science