- Co-managed a large-scale custom Learning Management System (LMS) development, focusing on process management.- Oversaw all technical and project documentation, including SOC 2 certification preparation. Created project documentation from scratch, including user manuals, technical specifications, process workflows, and user guides.- Managed a team of Machine Learning specialists, ensuring project milestones were met.Produced comprehensive project reports: release notes, sprint reports, meeting notes, retrospective reports, etc.- Guided a related project from its inception, developing a custom media server for LMS media files management. Facilitated client communication and feedback loop.

- Management of the e-learning and related projects (development of e-courses, simulators, promo-materials, animations, landing pages, e-products localization);- Leading a team of creative specialists (instructional designers, 3D and graphic designers, voiceover artists, translators), developers, QA specialists;- Communication with clients, preparing well-structured e-mails, conducting online meetings;- Management of several projects simultaneously;- Assignment of work tasks, management of workload and proper allocation of work efforts between project team members;- Moderation meetings with project team and keep track of team performance and deadline compliance;- Technical documentation development, improvement and support;- Management of client’s reviews, comments and observations in order to meet client’s expectations and related tasks assignment to project team members;- Quality assurance management of e-learning products;- Translation and localization of e-learning courses/storyboards in English to Ukrainian and vice versa; - Sourcing and managing specialized freelance professionals.

- Quality assurance department creation, interviewing QA candidates, onboarding, teaching QA manager, tasks assignment and performance control;- Quality assurance of e-learning products;- Technical documentation development, improvement and support.

- Quality assurance of e-learning products (developed via Articulate 360 and Unity), manual functional testing, UI testing, user experience testing including testing in LMS;- Quality control of e-learning courses in accordance with storyboards, design and clients expectations; - Providing observations and recommendations to improve e-learning products;- Assignment of related tasks to developers, instructional and graphic designers, implementation control;- Managing client’s reviews, comments and observations in order to meet client’s expectations and related tasks assignment to project team members;- Translation and localization of e-learning courses in English to Ukrainian; - Assistance to Рroject Management Lead and CCO;- Technical documentation development, improvement and support.

- Development and performance of the quality control procedures: internal audits planning and carrying out, reporting on the results of the audits, providing observations and recommendations to improve the processes, internal control system assessment, recommendations implementation monitoring, participation in joint and group audits conducted by the parent company; - Managing the team of auditors during the audits;- Internal audit function realization at OTP Leasing LLC (subsidiary of the Bank);- Development, improvement and support of the internal audit methodology in Ukrainian and English; - Reports preparation for the Management and Supervisory Boards, NBU, parent company, preparation of other reports demanded by CAE; - Accompanying the external audits and writing short reports on the results of external audits in English;- Participation in the annual risk-based audit plan preparation.

- Quality control: planning and conducting the internal audits;- Managing the team of auditors during the audits;- Providing observations and recommendations to improve the processes, implementation control;- Development, improvement and support of the internal audit methodology in Ukrainian and English; - Reports preparation for the Management and Supervisory Boards, NBU, parent company, etc; - Assistance to CAE;- Business correspondence.

- Quality control: participating in the internal audits;- Development, improvement and support of the internal audit methodology in Ukrainian and English; - Reports preparation for the Management and Supervisory Boards, NBU, parent company, etc; - Organizational support of the internal audit office, records keeping;- Assistance to CAE;- Business correspondence.