EnrollWise™ - an admissions and enrollment platform for K-12 schools streamlines the enrollment process for families and school administrators, simplifies complex business processes, and promotes equity in the admission process.EnrollWise core offerings: Interactive map of schools; Family-friendly school application intake; Powerful admissions lottery algorithm that matches students with schools and delivers placement offers; Highly visual seat / applicant management tools.Product Leadership- Driving outcome-centered alignment between the team and customers- Built and guiding a talented cross-functional team that effectively develops and scales our agency’s flagship B2B product- Re-platformed public-facing portal w/ modern human-centered design practices- Targeting excellence in customer service, retention and expansion of customer baseAgency Modernization Initiatives- Elevate Product / Software Development Practice- Agile / Lean Implementation Strategy and Coaching- Open Communication / Transparency Initiative- Established / Supporting Cross-Functional Communities of Practice- Employee Wellness InitiativeDay-to-day- Product / Technical / Creative strategy and leadership- Operations- Client Relations / Account Management- Cross-disciplinary team building / training / mentorship- Monitor / identify talent gaps and facilitate recruitment- Vet / engage vendors to augment the core team- Sales / Procurement- Hands-on design / engineering

U.S. Department of Veterans Affairs - Product Manager / Architect for the VA.GOV CMS Core Application TeamOutcomes:- Launched VA.gov “Resources and support” product focused on IA, migration and modern design for the VA benefits-adjacent content- Launched on-prem CI/Preview platform that allows for rapid feature QA/iteration and decreased engineering Cycle Time by 27% enabling faster software delivery + improved DevEx- Facilitated Decoupled CMS scalability improvements that increased published content ceiling by 2400+%, unblocked onboarding of 152 VA Medical Centers, 300 Vet Centers to VA.gov CMS and increased user base by 500+% in Q12021- Initiated/roadmapped the VA.gov CMS Design System effort that will allow the CMS to migrate from a deprecated to a modern theming framework + improve editorial user experience- Guided development/delivery of services/features that improved user trust/satisfaction by 30%- Orchestrated the Accelerated Publishing initiative aimed at increasing CMS adoption by VA offices & businesses prepared to modernize their digital properties.Day-to-day:- Guide and support the VA Office of CTO Digital Experiences in formulating the VA.gov CMS product vision/strategy- Break down silos / build bridges within the internal program team and among 10+ VA contract teams engaged in VA digital modernization initiatives- Lead sprint & quarterly program planning, backlog refinement, demos, OKR definition- Conduct HCD workshops, formulate product roadmaps to build/scale Veteran and author-facing apps- Balance technical architecture with short/mid/long-term objectives- Scale and mentor prime/subcontractor engineering teams- Manage usability studies, research & synthesis, UX/UI design and training proposals- Foster cross-disciplinary synergy within a team of content strategists/designers/engineers/researchers to deliver best in class editorial experience- Empower the team w/ timely info to support independent decision making and lean delivery

U.S. Department of Veterans Affairs - cross functional team member VA.GOV VFS-CMS- collaborate towards design / evolution of existing content model and governance practices- provide subject matter expertise to formulate product roadmap and outline strategy for technical product deliverables- contribute towards formal user research, discovery, synthesis- collaborate towards technical debt remediation and feature refactoring coordinated within evolving information architecture and designs- product management for VA Digital Experience Product Office “Resources and support” initiative and several VFS-CMS team initiatives

- Maintained and improved previously established standards- Strategic and technical lead providing solutions that align client value with company gains- 80% of projects were delivered early and under budget with 10-20% remaining surplus, resulting in outstanding client satisfaction and retention- Created strategic roadmaps that align client value with company profitability- Assisted in pre-sales and sales efforts, developed estimates and delivery commitments

- Served as strategic / technical lead on projects providing solutions that align client value with company gains- Coordinated open source contribution opportunities for the team- Led adoption of emerging technology and innovative methods of software design & development- Assisted in pre-sales and sales efforts, developed estimates and delivery commitments- Pre-screened FT and contractor candidates. Facilitated short / long-term resource planning efforts- Supported and mentored teammates in skill development and project delivery- Dramatically improved company brand identity and internal / client-facing company processes- Instituted and streamlined a process of technical specification and scope definition- Refined and coordinated discovery workshops- Introduced retrospectives- Formalized project kick-off guidelines and project report template- Developed company marketing collateral, crafted contract and proposal templates- Initiated professional development program resulting in Acquia Certifications across the team- Expanded company service offerings to include: Digital Strategy, Discovery Workshops, UX / UI, Visual & Web Design, SEO / Analytics, Heuristic Audits and more

- Pre-sales and sales assistance- Assembled and managed remote teams- Conducted project discovery workshops / planning- Served as Product Owner- Defined technical direction / managed delivery- DevOps / infrastructure

Systems Administrator for Mass Media & Communications Faculty