Oksana Tomasik Email & Phone Number

Canada

• Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests• Answered customers' questions, recommended items and recorded order information• Operate POS system to complete payment transactions and obtain customer's signature• Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions• Checked guests' identification before serving alcoholic beverages• Assisted with various banquet food stations, set up and service to multiple dining areas• Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior

• Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs• Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty• Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers

Regina, Saskatchewan, Canada

• Maintained customer satisfaction while handling product returns quickly and professionally• Opened and closed store independently when needed and prepared nightly bank drop for manager• Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer• Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms• Educated customers on promotions to enhance sales• Helped customers locate appropriate store locations of select products, answered questions about products and provided solutions for various issues