Owen Snoey, M.Sc. Email & Phone Number

Kalama, WA, US

Yaounde, Centre, Cameroon

Provides day-to-day guidance to the non-profit organization, CriAfrik regarding the development of an Eco-Tourism and conservation program for Congo Basin reserves in South-Central Cameroon, Africa.♦ Developed the program business model and financial plans for a not-for-profit eco-tourism operation in South-Central Cameroon.♦ Guided grant funding efforts.

Vancouver, Washington, United States

Building off of love of boating, we've set out on a new journey. That is, to prove to the boating community that electric propulsion is a viable, cleaner, and economically feasible, propulsion alternative for recreational boating.

Lake Stevens, Washington, United States

Portland, Oregon Area

Directed vertical consulting planning within Business & Management department composed of 16 specialized staff members for leading global information technology, consulting, and business process services company, with 200,000+ employees serving clients across six continents. ♦ Oversaw approximately $50M in services line of business for 4 large business.

Hewlett-Packard, Portland, Oregon

Led major global corporate program with Customer Service and Support business scope encompassing business leadership for all company separation projects across all geographic operations. ♦ Accomplished successful separation of IT and telephony infrastructure for 34 contact centers and 12,000 technical support staff within HP’s global product installed.

Hewlett-Packard, Portland, Oregon, E.U.

Oversaw Global Contact Center operations for 34 contract centers and 10,000+ support agents including labor strategies, strategic partner sourcing, support channels, customer experience, support technology, and business intelligence departments. ♦ Strategized initiatives to change global partner management systems, resulting in improved Net Promoter Score.

Portland, Oregon Area

• Led the alignment and formation of global strategic partner engagement & global support policy and process standardization, ensuring the global alignment of operational processes and customer experience execution.
• Transitioned and managed global process governance for HP’s Personal Systems & Printing commercial product support into PPS Global Customer Care
• Responsible for plans resulting in a 75% reduction in unique service parts inventory nodes globally resulting in $12-15M annualized savings
• Re-architected the logistics network for Latin America reducing inventory levels in the countries with no net increase in transportation costs and import tariff expenses
• Ensured correct mapping of enterprise financial flows post-transition

Vancouver, WA

Executed strategic sourcing global program for management and selection of services and operations partners across geographies and service functions. ♦ Applied strategies across business functions to reduce supplier and facility footprint over 50%.♦ Formulated cost effective methods by fortifying external relationships with suppliers, leading to 19% cost.

Genève Suisse

Managed Support and Service Operations international business program with 400 direct employees and 1500 outsourced agents across Europe, Middle East, and Africa, including full Profits & Loss responsibility. ♦ Achieved all time highest level of customer satisfaction in European Customer Support Program, per data analysis on customer feedback and ratings..

Master Of Science - Ms, Environmental Science And Policy

Bachelor Of Science - Bs, Biological And Physical Sciences