Oktaviana Kwek Email & Phone Number

Singapore

• Collaborate with Planners to ensure timely Stock Transfer Order (STO) deliveries to APAC regions from the Regional Distribution Center (RDC).
• Optimize shipping efficiency by selecting appropriate shipping modes and frequencies for each order.
• Oversee inventory operations at RDC and country warehouses, ensuring accurate and timely receiving, storage, shipping, and transfers.
• Manage 3PL and Freight Forwarders to maintain effective communication and operational processes for all delivery transactions.
• Investigate and resolve issues related to shortages, pilferages, and damages with origins, destinations, forwarders, and 3PLs, implementing corrective and preventive measures.
• Perform weekly/monthly inventory reconciliation with 3PL to maintain 100% accuracy, leveraging Power BI to analyze error trends and measure service provider SLAs.

Singapore

• Process ETL and utilize data visualization tools e.g PBI and techniques to present data in a clear and actionable manner.
• Develop and maintain supply chain performance metrics to measure and track progress
• Identify and implement process improvements to increase efficiency and reduce costs
• Worked closely with project manager and responsible for execution of data analysis, data validation and solutioning.

Singapore

• Handle all incoming shipment for Singapore
• Ensure all shipping info are well maintained in the tracking platform.
• Coordination of direct & drop-shipment under Exwork
• Provide shipping schedule to finance in monthly basis for sales recognition.
• Freight import enquiry on freight charge.
• Liaise with forwarders on freight quotation based on business requirement.

Singapore

• Perform the order entry and review the order backlog.
• Work with hub planner on the order confirmation and inform back to the buying affiliate.
• Create delivery order and follow up with warehouse on the shipment process.
• Liaise with forwarder for the shipment booking and collection.
• Provide relevant shipping document per specific requirement from buying affiliate.
• Deal with customer complaint on the short shipment/ package damage/ quality issue.

• Provide personalize service to phone in enquiries and feedback from customer
• Provide immediate attention to customer’s needs and follow up with appropriate resolution
• Provide training for new joiner e.g. product knowledge and how to handle all kind of customer enquiries.
• Manage the floor operation and provide onset solutions to the customer service officer.