Oktay G. Email & Phone Number

İstanbul, Türkiye

• Direct prospective customers who apply to the company or reach out through digital channels to the distributor and sales channel, and follow up with them through Salesforce.• Create content within the scope of strategic marketing activities, contact customers via phone and email, and build a prospective customer portfolio for the sales team.• Support customers and sales channels in marketing and technical support processes.• Identify market needs and prepare related reports.• Prepare technical documents and demo systems, and translate them into Turkish.• Organize printed and digital marketing activities.• Ensure the translation of marketing resources and the creation of new content.• Manage and monitor social media channels.• Support trade show organizations.• Track defective products received and record them.

Dublin, Dublin, İrlanda

• Review, investigate and resolve issues regarding content that is reported for account support and/or safety flag for action, and resolve within agreed-upon turnaround times and standards of quality.• Interpret and enforce clients' content policies based on domestic and international cases.• Improve machine classifiers to ensure safety of the platform for all audience and cross-functional teams.• Remain up to date on workflow changes, operations guidelines, and policy updates.• Communicate effectively and concisely with internal partners and the team.• Provide feedback to management regarding necessary changes and updates; including but not limited to policies and technical issues.• Manage KPI’s, fulfill base productivity and ensure all work is performed in accordance with quality requirements, SLAs, and metrics.• I have been upskilled and working as a Point of Contact (POC), acting as a point of reference for complex and escalated queries regarding client’s policies.• Mentoring new joiners to adapt work seamlessly.• %98 Average QA score of last 3 months.

Dublin, County Dublin, Ireland

• Developed interpersonal and communication skills, assessed customer complaints, provided solutions, and ensured consumer satisfaction.• Gained insights into the everyday functioning of a real business.• Anticipated customer needs and ensuring them with the highest quality of services. • Trained new trainees with utmost care and facilitated them in smooth onboarding to the store.• Managing the cash in tills, counting and checking the till as per the sales of the day.

• Examining high voltage lines: I helped the team identify potential issues with the lines, report negative situations to the relevant parties, and investigate possible solutions to prevent future problems.• Organizing work orders: I worked closely with my colleagues to ensure that work orders were scheduled in a way that minimized interruptions and kept the grid running smoothly.• Participating in OPGW line termination: I was involved in the termination of high-speed OPGW lines, which involved careful attention to detail and a thorough understanding of the equipment and procedures involved.• Examining switchyards: I also had the opportunity to examine the 380 kV - 154 kV switchyards, gaining valuable experience in working with high-voltage equipment and understanding the complexities of power grid operations.

• Cement production stages were examined and information was obtained. • Conducted electrical safety audits of various parts of the plant, identifying potential hazards and making recommendations for improvements. This included assessing grounding and bonding systems, labeling electrical panels, and verifying compliance with OSHA and NEC standards.• Worked with the instrumentation and control team to calibrate and troubleshoot various sensors, transmitters, and analyzers used in the plant. This included using specialized tools and software to diagnose and repair problems.• Conducted feasibility studies for the use of renewable energy sources, such as solar or wind power, to supplement the plant's electrical supply. This included analyzing energy usage data, assessing the site for potential installations, and creating cost-benefit analyses for different scenarios.• Assisted with the design and installation of new lighting systems for various areas of the plant, which included selecting appropriate fixtures, calculating illumination levels, and creating wiring diagrams and schedules.