Responsible for providing strategic, financial and operational leadership for the companyAct as a strategic partner by developing and implementing the company’s plans and programs.

Strategically identifying and pursuing business opportunities to foster growth and expansion.Demonstrating product capabilities through live demonstrations, both virtually and in-person, tailored to meet client expectations.Developing comprehensive user guides and video tutorials to enhance client understanding and product usability.Facilitating training sessions for new and existing clients to ensure proficient use of products and services.Collaborating closely with the development team to oversee the implementation of product features and modules, ensuring optimal functionality.Designing custom forms tailored to various industries to accurately capture software requirements, followed by meticulous implementation on ERPNext.Cultivating and sustaining relationships with clients and key stakeholders within customer organizations to enhance partnership quality.Conducting periodic business reviews to affirm client satisfaction with products and services, addressing any concerns proactively.Implementing client satisfaction surveys and reviews to gather feedback and identify areas for improvement.Coordinating with internal teams and external partners to ensure client requirements are met efficiently and effectively.

Liaising with Production and Logistics to ensure Customers’ orders are produced and deliveredseamlessly.• Created and documented customer service processes and procedures which enabledimplementation of key performance metrics.• Implementing department restructure that increased productivity from 40% to 80%.• Reducing CSR order entry errors from 50% to 1% through establishing accountability.• Prepared weekly and monthly sales related reports for Sales Management and Directors.• Assigning of targets to 15 Sales Executives and over 100 distributors nationwide.• Supporting the sales team in achieving their targets by analysing historical trend and patterns ofdistributors.• Organizing all sales related functions such as exhibitions, seminars, trainings, retreats etc.• Planning and executing strategic initiatives to achieve growth through customer focus andcollaboration, and also driving both revenue and volume through targeted business plans.• Managing the Sales Office which consists of 3 direct Staff and 15 Sales Executives.• Increased the Brand awareness of one of the key brands on Social Media above 300%.• Designed a Marketing Plan for the Company.

• Assisting the HR manager in recruitment and selection, training and development and employeewelfare.• Scheduling and attending confidential management and board meetings, prepare agendas, andtranscribe or distribute minutes.• Establishing and coordinating the implementation of company administrative policies.• Coordinate meetings, prepare reports and other confidential materials, arrange travel, manageexpenses and train other support staff.• Working with the COO as regards budgeting.• Authorized to make business office decisions in the occurrence that executives are unavailable.• Managing Administrative assistants, security personnel and drivers.• Planning and scheduling meetings and appointments.• Managing projects and conducting research.• Preparing and editing correspondence, reports, and presentations.• Liaising with internal staff at all levels.• Enhancing communication between various departments and the executive team, fostering asense of teamwork and collaboration.• Taking requests for meetings and coordinating various aspects of interdepartmental communicationas necessary.

Established the company’s HR department both locally and internationally.Anchored Recruitment and selection, Staff file documentation and Employee welfare.• Designed and implemented an Employee survey to over 50 staffs in order to understand employees’ perception of the Company and also analysed and interpreted the results to management.• Updated all outstanding documents in at least 40 staff files and also documented all staff profiles in soft copy.• Worked closely with senior management to identity, develop and implement training and development programs in line with the business objectives.• Organized and Coordinated 4 trainings in the month of August and ensured all necessary materials were distributed before and after each session. • Provided consultation to management on employee relations issues, and managed all disciplinary issues within the company. • Developed and implemented corporate policies and constructed relevant documents • Increased the brand awareness of the company on social media by about 50%• Drew up Job descriptions for each function in the company

• Most outstanding trainee with a score of 95%, advanced to the corporate helpdesk after training.• Promoted to the 3GHSI helpdesk after a year and a half. Attended to an average of 300 calls in a week, which boosted the overall performance of the team (Awarded best team, 5 times in a row).• Elevated to the mailing helpdesk after 6 months on the 3GHSI helpdesk. Attended to an average of 200 emails in a week.• Documented client’s requests and complaints which ensured that service quality was improved in a total of 20 areas by at least 50%.• Acting Team leader, coordinated a team of 18 people, ensuring all quality standards were attained.• Rewarded 3 times as best Customer Care Representative, due to excellent grades in my call assessment.