Offering accurate and detailed information about products, services, and policies to customers.Responding to customer inquiries through company customer mean of communication promptly and professionally.Addressing customer complaints and issues, providing solutions, and following up to ensure resolution and customer satisfaction.Handling customer orders, returns, exchanges, and requests for information or support.Documenting customer interactions, transactions, comments, and complaints in the customer relationship management (CRM) system.Gathering and documenting customer feedback to help improve products, services, and customer experience

Responding to customer questions about vehicles, features, financing options, warranties, and service plans through phone, email, chat, or in-person.Arrange appointments for test drives, vehicle servicing, maintenance, and repairs.Offering detailed information about vehicle models, specifications, pricing, and availability, as well as promotional offers and discounts.Conducting follow-up calls or emails post-service or post-purchase to ensure customer satisfaction and address any additional concerns.Documenting customer interactions, service histories, and feedback in the CRM system to maintain accurate records.Coordinating with the service department to ensure timely and accurate completion of vehicle repairs and maintenance both inbound & outbound.Communicating with automobile manufacturers for warranty claims, recalls, and technical support.

Responding promptly and professionally to customer questions and concerns via phone, email, chat, or in person.Addressing and resolving customer complaints and issues effectively, ensuring customer satisfaction and maintaining a positive company image.Offering detailed and accurate information about products, services, and policies to customers.Collecting and analyzing customer feedback to identify areas for improvement in products, services, and customer experience.Collating of weekly and monthly customer report to the company management.